Current jobs related to Associate Director of Visitor Operations - Durham - The Auckland Project

  • Associate Director of Nursing

    3 months ago

    Durham, United Kingdom County Durham and Darlington NHS Foundation Trust Full time

    County Durham and Darlington NHS Foundation Trust is one of the largest integrated care providers in England, serving a population of around 600,000 people. We are a high performing organisation with a track record of success. We are looking to recruit an Associate Director of Nursing to join the Senior Triumvirate within the Medicine Care Group for County...

  • Director of Estates Operations

    4 weeks ago

    Durham, United Kingdom Durham University Full time

    Director of Estate Operations, competitive salary and pension.Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.A globally outstanding centre of teaching and research excellence, a warm and friendly place to work, a unique and historic setting - Durham is a university like no other. As one...

  • Visitor Services Assistant

    4 weeks ago

    Durham, United Kingdom Durham University Full time

    The University At Durham University, we are proud of our people, because they are at the heart of our globally outstanding institution, which is a key part of our local community. We inspire our people to do extraordinary things and we invite you to join our fantastic team. Across the University, we have a huge variety of roles and responsibilities, which...

  • Regional Operations Director

    2 weeks ago

    Darlington, County Durham, United Kingdom Compass Associates Full time £60,000 - £65,000

    Job Title: Regional Operations DirectorJob Type: PermanentLocation: North East, EnglandJob Description:We are seeking an experienced Regional Operations Director to join our team at Compass Associates. As a Regional Operations Director, you will be responsible for supporting the overall day-to-day operations of a remit of care homes across the North East.Key...

  • Regional Operations Director

    2 weeks ago

    Darlington, County Durham, United Kingdom Compass Associates Full time £60,000 - £65,000

    Job Title: Regional Operations DirectorJob Type: PermanentLocation: North East, EnglandJob Description:We are seeking an experienced Regional Operations Director to join our team at Compass Associates. As a Regional Operations Director, you will be responsible for supporting the overall day-to-day operations of a remit of care homes across the North East.Key...

  • Café Service Associate

    1 month ago

    Durham, Durham, United Kingdom Durham University Full time

    Position OverviewCafé Service Associates play a vital role in our bustling café environment, ensuring a welcoming atmosphere for all patrons.As a Café Service Associate, you will collaborate with a dedicated team to deliver an exceptional catering experience to students, staff, and visitors. Your responsibilities will include maintaining the café's high...

  • Café Service Associate

    1 month ago

    Durham, Durham, United Kingdom Durham University Full time

    About Durham University At Durham University, we take pride in our exceptional staff, who are integral to our globally recognized institution and vital to our local community. We empower our personnel to achieve remarkable outcomes and invite you to become part of our esteemed workforce. Within the University, a diverse range of roles and responsibilities...

  • Café Service Associate

    1 month ago

    Durham, Durham, United Kingdom Durham University Full time

    About Durham University At Durham University, we take pride in our workforce, as they are integral to our esteemed institution, which plays a vital role in our local community. We motivate our staff to achieve remarkable outcomes and invite you to be part of our exceptional team. Within the University, a diverse range of positions and responsibilities exist,...

  • Director of Pharmacy Operations

    15 hours ago

    Durham, Durham, United Kingdom VLT Group Full time

    Director of PharmacyJob Summary:As the Director of Pharmacy at VLT Group, you will oversee the pharmaceutical services and department operations, ensuring the highest level of patient care and compliance with state and federal regulations. Key Responsibilities:• Manage drug therapy protocols and ensure accurate medication orders• Provide drug information...

  • Director of Pharmacy Operations

    12 hours ago

    Durham, Durham, United Kingdom VLT Group Full time

    Director of PharmacyJob Summary:As the Director of Pharmacy at VLT Group, you will oversee the pharmaceutical services and department operations, ensuring the highest level of patient care and compliance with state and federal regulations. Key Responsibilities:• Manage drug therapy protocols and ensure accurate medication orders• Provide drug information...

  • Director of Estates Operations

    4 weeks ago

    Durham, United Kingdom Durham University Full time

    Director of Estate Operations, competitive salary and pension. A globally outstanding centre of teaching and research excellence, a warm and friendly place to work, a unique and historic setting - Durham is a university like no other. As one of the UK's leading universities, Durham is an incredible place to define your career. The University is located...

  • Culinary Service Associate x 3

    4 weeks ago

    Durham, Durham, United Kingdom National Trust Full time

    OverviewThe National Trust is celebrated for its exceptional culinary offerings and hospitality services. We operate numerous cafes, tea-rooms, and restaurants across England, Wales, and Northern Ireland, and we invite you to become a part of our team.We are currently seeking a Culinary Service Associate. In this position, you will play a vital role in...

  • Receptionist

    3 months ago

    Durham, United Kingdom The Banks Group Full time

    We are looking for a front of house receptionist for a fixed term period of six months (with possible extension to 12 months) based at our Head Office in Meadowfield, Durham in the North East of England. You will be responsible for providing an efficient and professional reception and administrative support service to assist in the achievement of business...

  • Director of Estates Operations

    2 weeks ago

    Durham, Durham, United Kingdom InsideHigherEd Full time

    About the RoleThe Director of Estates Operations will play a key role in driving improvements in the performance of the University's unique estate portfolio. This involves providing effective leadership and management of the Estates Operations team, overseeing property assets and space management, building and engineering maintenance, health and safety,...

  • Director of Estates Operations

    2 weeks ago

    Durham, Durham, United Kingdom InsideHigherEd Full time

    About the RoleThe Director of Estates Operations will play a key role in driving improvements in the performance of the University's unique estate portfolio. This involves providing effective leadership and management of the Estates Operations team, overseeing property assets and space management, building and engineering maintenance, health and safety,...

  • Receptionist

    3 months ago

    Durham, United Kingdom Ministry of Justice Full time

    Salary - £22,096 - £24,718 Number of jobs available - 1 Detail of reserve list - 12 Months Region - North East City/Town - Durham Building/Site - NPS Durham City Probation Durham Grade - Other Organisation Grade for HMPPS - NPS Pay Band 2 National Post Type - Permanent Working Pattern - Full Time Role Type - Administration / Corporate...

  • Director of Pharmacy Operations

    1 week ago

    Durham, Durham, United Kingdom VLT Group Full time

    Job Summary:VLT Group is seeking a highly skilled and experienced Director of Pharmacy to lead our pharmaceutical services team. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our pharmacy department, ensuring the highest level of patient care and satisfaction.Key Responsibilities:Oversee the...

  • Director of Pharmacy Operations

    1 week ago

    Durham, Durham, United Kingdom VLT Group Full time

    Job Summary:VLT Group is seeking a highly skilled and experienced Director of Pharmacy to lead our pharmaceutical services team. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our pharmacy department, ensuring the highest level of patient care and satisfaction.Key Responsibilities:Oversee the...

  • Associate Director

    3 months ago

    Durham, United Kingdom AtkinsRéalis Full time

    Join us on some of the most exciting and prestigious construction challenges around the globe. As part of a friendly, collaborative team, you'll be valued equally - and together, we'll deliver excellence for people and the environment. You'll also enjoy all the training and progression you need to take you through the glass ceiling. We encourage our people...

  • Weighbridge Operator

    3 months ago

    Durham, United Kingdom Staff Power Group Full time

    StaffPower Group are currently recruiting for a local council who are looking for a Weighbridge Operator Duties Include; - To operate the weighbridge on a day to day basis and produce an accurate weighbridge ticket for all loads entering and leaving the site. - To operate software systems associated with the weighbridge and record data in a timely and...

Associate Director of Visitor Operations

5 months ago

Durham, United Kingdom The Auckland Project Full time

**The Auckland Project**

At the heart of our sites is St Peter’s Chapel, in Auckland Castle: the home of the Prince Bishops, and the historic seat of faith and power in the North of England. The experience across our sites is deeply linked to those two themes of faith and power - they are repeated throughout the Castle and Faith Museum, the Mining Art Gallery and the Spanish Gallery. The collection of our venues, spaces and places invite conversations about belonging, faith, loss, sacrifice, community, love and creativity. We would like our guests to explore: to discover things about our town, our country and their own lives. We want to create memorable and transformative encounters - and need your help to do so.

**The role purpose**

We want everyone who comes to visit our sites to have a meaningful and joyful experience.

Eliciting curiosity and inviting discovery are two themes which run throughout our guest experience. We would like our guests to explore: to discover things about our town, our country and their own lives. In order to do that, we need to take good care of them, and of the historic places and spaces they visit.

We are looking for someone to lead our Visitor Operations functions at The Auckland Project, overseeing visitor services, events, accommodation, food and beverage, and retail. In order to do so, both the processes that are used and the culture adopted, need a guest-focussed approach.

**Context**

Reporting into the Chief Operating Officer, the post holder will develop and lead all visitor services related departments under a new remit, which includes the management of large commercial events: The following visitor attractions, restaurants and events are a priority:

- Visitor attractions (Auckland Palace and Gardens, Faith Museum, Spanish Gallery, Mining Art Gallery)
- Restaurants (El Castillo, Bishop’s Kitchen)
- Events (AGLOW winter light trail, Easter, Summer Concerts, Autumn/Halloween)
- Retail (4 gift shops spread across the visitor attractions)
- A portfolio of short-term holiday lets

The role will suit someone who can get to grips with the challenges and opportunities of creating town-wide change through the creation of a visitor destination and is able to help the team through a time of transition, into a cohesive, enthusiastic and guest-focussed group. You will need to be an articulate communicator, both verbal and written, with strong leadership and management skills, capable of building confidence in colleagues and partners at all levels internally and externally. You will also need the ability of looking at complex data and simplifying processes, agreements and relationship in order to build an efficient enterprise.

We are looking for a leader who is strategic and hands-on; who can think and adapt to different situations quickly, and who is able to communicate calmly in frequently changing situations. The responsibilities of the role are broad and involve moving rapidly between planning for the future and managing in the everyday.

Effective negotiation and liaison with third parties and other departments across the organisation is paramount, involving direct working with the Associate Directors of Heritage & Engagement and Marketing & Communications.

**Key Responsibilities**

Your responsibilities as our Associate Director of Visitor Operations will include:
**Day to day operations**
- Lead and ensure the smooth, efficient running of all visitor operations and logistics. This includes the opening and closing of venues, the delivery of excellent presentation and customer service standards, health and safety, emergency management, visitor flow and support for the delivery of third-party and/or special events
- Ensure that the on-going design and delivery of training on all the above is taking place with staff and volunteers (dependent on their role)
- Collaborate closely with our Facilities team to ensure the effective delivery of buildings related services, including site maintenance and cleaning
- Ensure that we are collecting, using and reporting on the right data
- Continually monitor and evaluate the operational standards and identify ways in which we can improve the guest experience
- Ensure that staff and volunteers are kept up-to-date with appropriate and timely communication.
- Work with the Hospitality Manager, Visitor Operations Manager, Head Chef, Retail and the Events teams to ensure excellent standards which reflect The Auckland Project brand and spirit.

**Developing our offer**
- Inspire and work with your teams and the other Associate Directors to identify and solve barriers to visiting and repeat visits
- Inspire and work with your teams to identify and develop events and hospitality opportunities in all the venues
- Work with your teams and other Associate Directors to identify and build the business case for the development and implementation of critical training, systems and tools that will support cost-effective improvement to our guest e