Team Support Officer

4 weeks ago

Dagenham, United Kingdom NCR Full time

**About NCR**:
NCR Corporation (NYSE: NCR) is a leading software
- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
- Job Title**:Team Support Officer**:

- Location**: Dagenham**:

- Salary**: £34,454.38 per annum (Inclusive of a monthly 4% allowance)**:

- Hours**:48 Hour week**

**What Is the role of a Team Support Officer?**

To support the Team Leader in the performance of all his duties including Staffing, Facility maintenance, Security, Personnel, Vehicles and Equipment, ATM service provision and liaison with Customers. Compliance with Health and Safety Regulatory Requirements, Audit Requirements ensuring all Procedures and processes are carried out. Monitor Safe and Secure Working Practices. To deputies for and carry out all the duties of the Team Leader in his absence.

**What will I be doing as a Team Support Officer?**
- Maintenance of stationary stock levels relevant to Facility location and control of stationary usage within the Facility.
- Hold an SIA License for frontline operations and be able to carry out the duties of a CIT Officer.
- Assist in the management of Equipment, Clothing, and Vehicles.
- Ensure the area of operations is clean and free from rubbish, archive is stored destroyed and separated correctly.
- Work in Partnership with Vaultex to ensure expected compliance level is maintained to the standard required.
- Assist in the maintenance of all Branch Records, Training, Health and Safety, Accidents and the Operational Management System.
- Assist in the management of Human Resources including, taking of minutes during meetings, Initial and Continuation Training, Holidays, Sickness Self Certification, Investigations and Discipline.
- Ensuring crews and individuals adhere to, Work Instructions, Health and Safety Legislation and adopt Best Practices.
- Internal Quality Audits and Alarm System checks as directed by Team Leader.
- Assist in the production of weekly and monthly reports including statistical data on Facility performance, Key Performance Indicators (KPI’s) worked Hours and the daily reporting of ATM operational and security issues to the Team Leader.
- Maintenance of ATM route scheduling to maximize Facility resources and provide effective responses to changes in scheduling i.e. Change Requests, New Installs, etc.
- Completion of tasks set by Team Leader in-line with future Company requirement.
- Manage dispatch/return of crew, cash and equipment in accordance with company policy/process.

**What would I need to succeed in the Team Support Officer role?**
- Experience in training, supervising and motivating people.
- Experience in a customer services environment.
- Knowledge of the cash in transit industry.

**As a Team Support Officer, we can offer you the following**:

- £34,454.38 (Inclusive of a 4% monthly allowance)
- Ability to work paid overtime as the business requires.
- Working pattern will be any 4 or 5 days over 7.
- Annual paid holiday entitlements of: _26 days per calendar year (inclusive of 8 public/bank holidays) - 4 over 7 working pattern._
- Competitive defined contribution company pension with Fidelity.
- 50% Employer funded single private medical cover provided by Bupa, with the option to buy additional cover.
- Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme.
- Employee life assurance.
- Employer funded Income protection scheme.
- Employee Assistance Programme, with 24/7 counselling service.
- Access to a wide range of retail discounts to high street and online stores including supermarkets, utilities, entertainment, travel, car hire/transport, food & drink.
- Access to MYGYM discounts for membership offers and discounts.
- Internal career progression opportunities.
- Fully funded training programme.
- Your essential kit including uniform & personal protective equipment (PPE)

**EEO Statement**

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

**Statement to Third Party Agencies**

T

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