Customer Ambassador

2 weeks ago


Middlesbrough, United Kingdom Thirteen Full time

**Role Category - the way you'll work**:

- This role is categorised as a _**_roam_**_ role. Roaming roles are a mixture of home and hub working with, in some instances, a degree of being out and about delivering services to customers. Your working day will be determined by what you need to do and where you need to go to maximise your productivity. This means that you could start and finish your day in different places depending on what you need to do, so we’ll support you working from a variety of locations.**The Role**:
We're looking for a Customer Ambassador to join our team on a full time, fixed term basis until January 2024. You’ll be part of a team delivering a seamless journey for customers reporting repairs to Thirteen. This role will incorporate a high level of customer care to ensure customer enquiries and complaints are dealt with in an efficient manner.

As a Customer Ambassador, you’ll be responsible for providing administrative support to all business streams, whilst providing an excellent customer-focussed service within repairs. You’ll ensure that works are co-ordinated in such a way as to make best use of resources (human, financial and material) to maximise productivity and ensure customer excellence for our internal and external customers.

**The Person**:
We’re looking for someone who can demonstrate excellent customer service and negotiation skills, who is passionate about ensuring all customers receive a first-class repairs service.

You'll use your knowledge and experience of customer services to deal with customer complaints, as well as understanding the customer requirements to assist in the development of a customer driven service.

We're looking for someone with a good standard of secondary education, who has the ability to communicate effectively, and can build relationships with internal and external customers and stakeholders.

You'll be working in a fast-paced and demanding environment, so we’re looking for someone who is well organised, resilient, focused, and professional.

**The future is exciting, and we only want the best to be part of it.**
**At Thirteen we're about homes and so much more.....**:
At Thirteen, we’re more than just a landlord. We believe everyone is an individual. That’s why we don’t just provide properties; we offer a home to suit each person’s needs.

And we’re not just about somewhere to live; our range of extra services means we can give people a helping hand specifically tailored to them if they need it.

Our strength, capacity and ambition to deliver what our customers need means we can change things for the better.

**So come and be part of making a difference. Great days for everyone are made at Thirteen.**

**Are you up for the challenge of bringing our vision to life and having great days at work?**:
There’s more information about this role in the documents attached to this advert. Find out about the benefits of working for Thirteen by clicking the attachment below.

If you’d like to talk more about the role please contact [hiring manager name], [hiring manger role title] for an informal discussion. [hiring manger first name] can be contacted on [hiring manager contact number].

**Previously interviewed applicants need not apply**

**This role has the potential to be made permanent**

**NO RECRUITMENT AGENCIES PLEASE


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