IT Coordinator

**IT Coordinator **(Flexible Workspace Company)
**Location**: Shoreditch, London
**Salary**: £30,000 - £35,000
**Hours**: 10am - 6pm (Monday to Friday)

**Benefits**: See below

Our client is an established flexible workspace company providing unique buildings and workspaces for individuals and businesses in the creative industries.

They are currently seeking an experienced I.T. Coordinator to join and support their rapidly expanding teams and commercial residents across their locations in London and Devon as they enter a high-growth phase.

**BENEFITS INCLUDE**:

- Full medical care package.
- 24/7 Counselling service
- Cycle to work Scheme.
- 23 days paid holiday + 1 for every year at the company up to a max of 3
- On-site company discounts
- Team outings and events
- Private pension contributions
- Online discount subscription

**ROLE OVERVIEW**:
Reporting to the IT Manager, you will be responsible for providing a first-class service to commercial residents, responding quickly and effectively to ensure mínimal disruption to their businesses.

You will be expected to contribute to the development and maintenance of the company’s entire IT infrastructure, suggesting improvements and implementing a plan to see them through in a timely and cost-effective manner.

Experience in the development and marketing of internet provision & support packages in a similar setting would be beneficial as they look to refine their current offering to clients ahead of impending growth plans.

**RESPONSIBILITIES**:

- Support with system and network administration, design, documentation, implementation, and testing.
- Assist with IT set-up for new building sites; source equipment and ensure all components meet needs and work together seamlessly within the project budget & timeframe.
- Provide technical support to all employees and onboard new starters.
- Implement a troubleshooting procedure and train/encourage junior staff & commercial residents to attempt resolution of issues where possible. Providing in-person or remote support to issues beyond this.
- Lead on software & hardware ticket receipt, triage (including categorisation, prioritisation, and initial diagnostics), investigation and resolution within SLA, where possible.
- Monitor system and network performance.
- Carry out an audit of existing infrastructure, assessing the longevity and scalability of all systems and equipment.
- Propose plans to improve efficiency and performance, along with budget forecasts and project timelines.
- Perform repairs and data restoration with mínimal disruption to operations.
- Organise, record, label and relay all important information regarding on-site equipment to contractors and other company team members when required.
- Maintain licences and upgrade schedules.
- Collaborate with other professionals to maintain standards and functionality.

**REQUIRED EXPERIENCE**:

- At least 2 years in a similar role, preferably within a customer service environment.
- A good understanding of network hardware internals, including forwarding, filtering, and policing mechanisms.
- An awareness of network protocols, including IP and related transports.
- Strong understanding of wireless protocols and troubleshooting.
- Excellent customer service skills.

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£35,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Private medical insurance

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: 1438624