Foh/bar Lead

2 weeks ago


Bridport, United Kingdom Outbuildings Dorset Ltd Full time

**Outbuildings Dorset is seeking a FOH/Bar Lead**

Outbuildings is a family-run run farm’otel. A place for people to reconnect with themselves and others in creatively designed spaces, surrounded by homegrown and curated local produce. Nestled amidst the picturesque landscape of West Dorset, Outbuildings offers a unique blend of rustic charm and modern luxury. Former farm outbuildings blend with new thoughtfully planned structures to create 10 rooms, styled to deliver a one-of-a-kind experience. The same ethos flows through to the onsite facilities with cinema, picnics, hot tubs, drinking and dining all helping to induce a sense of restorative joy and calm. Everything, from the food you eat to the mattress you sleep on and products with which you shower, all have purpose, further enhancing the feeling of place and presence.

**We are seeking a dynamic thinking, self starter with ooddles of personality to join our small team.**

Outbuildings is committed to providing an inclusive and supportive environment. You will be joining our vibrant, family-based team who are always on hand to support you.

We empower our team members to shape their journeys at Outbuildings, with plenty of opportunities to explore new interests and passions. As a creative business, we constantly seek ways to enhance guest experiences, and you will play a key role in this mission. In addition to a competitive salary including gratuities, we offer staff discounts, engaging staff events, and a flexible, lifestyle-based job.
- The role requires a level of autonomy in the following areas: _

**Reservation Management**
- Handle pre-stay correspondence with guests to ensure all needs and preferences are met before arrival.
- Manage day-to-day operations including check-ins and check-outs, ensuring a smooth and welcoming experience for all guests.
- Coordinate unique experiences for guests, tailoring services to enhance their stay.
- Generate and maintain weekly reports on reservations, occupancy, and other relevant metrics.
- Provide exceptional on-site support, addressing guest inquiries and resolving any issues with the ability to remain warm, objective and professional.

**Service**

We pride ourselves on offering a high level of concierge service to all our guests. Our focus is on quality over quantity, ensuring each guest receives personalized and attentive service. Key responsibilities:

- Provide exceptional concierge services to all guests, ensuring their needs are anticipated and met.
- Confidently prepare and serve drinks; bartending experience is a must.
- Engage in meaningful conversations with guests, creating a welcoming and friendly atmosphere.
- Offer guidance and recommendations about the local area, enhancing the guest experience.
- Ensure guests feel well taken care of through personalized service and active listening.

**Bar Inventory**
- Conduct weekly bar inventory to ensure all stock levels are maintained.
- Order supplies and restock items as needed to ensure the bar is fully equipped.
- Collaborate with the bar team to anticipate needs and preferences.
- Ensure proper storage and handling of all bar supplies and inventory.

**Qualifications**
- Exceptional customer service skills and a keen eye for detail.
- Proven experience in a similar hospitality role.
- Excellent written and verbal communication skills.
- Strong organizational and multitasking abilities.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.

Pay: £12.75 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- Company events
- Discounted or free food
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

**Experience**:

- Supervising experience: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: FOH/Bar Lead
Expected start date: 03/06/2024


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