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Operations Specialist

4 months ago

Crawley, United Kingdom AVPlacements Full time

**Job Purpose**:
Positioned within the International Operations Centre (IOC) as part of the Operations Specialist Team; the main purpose of the role will be to fulfil operational demands from our airline customers while working with the Operations Specialist Team Leader and peers to ensure the group are delivering operational performance in accordance with contracted targets (KPIs) and obligations.

You will be expected to work closely and communicate with the client's airline customers providing detailed and confident feedback to all the demands. Alongside ensuring all aspects of Materials, Procurement and Inventory Management are efficiently and effectively processed within the pre-determined parameters laid down by the Operations Specialist Team Leader.

As a member of the IOC Operations Specialist Team, you will be providing a focal point for the airline/ customer and internal stakeholders.

**Key Responsibilities**:

- To act as a focal point & to provide the continuity for the client's contracted customers & Programme Managers.
- To act as the focal point for maintenance requests received from the client's contracted customers ensuring these demands are raised in a timely manner, sources of supply are identified and to arrange shipment in accordance with the contractual service level. Highlight any potential shortfalls, and working the solution with the supplier and airline/customer.
- To be aware and to assist with the airline/customer daily operational demands process, alongside the fulfilment of customer requests in accordance with the contractual service level.
- To assist with any customer backlogs either system or operational, ensuring customer delays are kept to a minimum whilst maintaining excellent communication with the customer, informing of potential alternative solutions & disruptions of supply.
- In the case of a Nil or No stock situation within the client inventory; Investigate the possible fulfilment of the open demand by expediting the Repair/Purchase Orders, FOC exchange with the Repair vendor. Review the system for alternatives, review relevant OEM websites for alternative that may be available in stock. In the event the demand cannot be satisfied from the expedite process, then tender the market for the most cost efficient supply solution.
- Once the demand has been fulfilled by either an internal or external solution follow the demand through until shipping information has been provided by the freight forwarder, & in turn communicate the latest updates to the Airline.
- Providing 360 feedback to the Operations Specialist Team Leader where future improvements and changes to our procedures will enhance the operation.
- Pro-actively engage with the allocated Programme and Operations managers to ensure implementation of all contractual requirements to guarantee customer satisfaction and contract performance.
- Identify at an early stage potential problems and risks, evaluate and anticipate implications and be proactive with all concerned parties in developing and defining contingency/recovery plans and actions. Escalation to the relevant manager to support with resolution.
- To ensure that where consumption can be forecast economic provisioning action is taken to provide requirements in a timely fashion obviating the need to purchase on a priority basis. Relevant for scheduled maintenance. (If required to work closely with the Chicago based Inventory Manager)
- The exploration of potential market source for new suppliers that could improve effectiveness, increase profitability or enable the company to embark in a wider range of activities should this be advantageous.
- Support as required with review Customer Main Base Kits and report on the status of fulfilment; liaise with the team to initiate the required transactions to maintain the MBK within the agreed parameters. In conjunction with the Program Mangers recommend changes to the MBK ensuring key operational components are held within the MBK’s to meet fleet evolution and contracted deliveries.
- Ensure that all components float levels accurately reflect the operational requirement by producing a statistical analysis so that any surplus or shortfall can be highlighted and rectified. Also ensure all re order levels, minimum order quantities etc are set for ultimate efficiency on all items to prevent over stocking and stock out at all warehouses.
- Establish and maintain a high quality of service to internal and external stakeholders.
- Be in close relation with customer/be available to customer’s questions.
- Report all info collected regarding issues, complaints, customer internal changes, best contact/interlocutor, fleet evolution.
- Event management: To be in control of personal events raised against the operational team, ensuring these are reviewed daily, actioned accordingly and approved in a timely fashion not to disrupt the invoice clearance process, negating potential accounts that maybe put on hold disrupting the suppl