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Healthcare Assistant

5 months ago

Canterbury, United Kingdom The London Women's Clinic Ltd. Full time

**Location**:Canterbury, Kent**

**About the company**:
London Women’s Clinic provides fertility treatment to women and couples across England and Wales. Established in 1985 in Harley Street, London Women’s Clinic has since pioneered many of the routine techniques used to treat fertility today.

Our state-of-the-art facilities include on-site laboratories and theatres led by a team of consultants and nursing staff with over 30 years’ experience. We also have regional centres in the Southeast, Northeast, and West of England, and Wales, giving patient’s local access to world-class fertility care.

**About the role**:
**Person specification**:
**Job specification**:
Are you passionate about providing exceptional patient care in a dynamic healthcare environment?

We are seeking a dedicated Healthcare Assistant to join our team and play a vital role in supporting our patients and clinicians.

**Responsibilities include**:

- Managing patient phone inquiries, taking messages for senior nurses and consultants, and offering advice and support to patients while consulting with senior staff as needed.
- Booking appointments for various procedures including scans, blood tests, IUI procedures, egg collections, and review consultations.
- Organising daily appointments, including sourcing patient notes, and preparing necessary forms and scan sheets.
- Maintaining patient files, both paper and electronic, including filing paperwork, scanning documents, and archiving notes.
- Obtaining and communicating test results to patients, seeking advice from consultants or senior nurses when required.
- Handling nurses' and consultants' correspondence and providing appropriate responses, consulting senior staff as necessary.
- Recording treatment and pregnancy outcomes and ensuring timely reporting to relevant authorities.
- Inputting donor characteristics into the system and coordinating with the Donor Bank and Matching Coordinator.
- Creating new patient files and entering data from medical history questionnaires before initial consultations.

**Additional Duties**:

- Assisting in operating theatre procedures by scrubbing and circulating.
- Admitting and discharging patients, escorting them to and from Reception to Recovery areas.
- Ensuring patient comfort following procedures.
- Ordering and maintaining drug levels as per clinic's standard operating procedures.
- Accurate charging using charge sheets after patient consultations. Completing patients' treatment plans in the system.
- Ensuring cleanliness and infection control measures in ultrasound probes, theatre, recovery areas, including bed making, restocking, and reporting maintenance issues.

**Qualifications and Experience**:

- Previous experience in Fertility Clinic or Outpatients department desired
- GCSE or higher level of education
- Interest in Women’s Health
- Able to work in a fast pace environment
- Good communication skills
- IT literate
- Outstanding patient care

**Benefits**:

- 24 days’ Annual Leave plus public Bank Holidays (based on full time 40-hour week)
- Life Assurance
- Workplace Nursery Benefits
- Learning opportunities
- Referral Scheme
- Perkbox (benefits and reward platform)

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£26,000.00 per year

**Benefits**:

- Childcare
- Company events
- Life insurance
- Referral programme
- Sick pay

Schedule:

- 8 hour shift

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 10/05/2024