Receptionist

4 weeks ago


Manchester, United Kingdom Napoleons Casino-Restaurant-Bar Manchester Full time

**Napoleons Casino & Restaurant Manchester** is looking for an enthusiastic and dedicated full time Receptionist.

Napoleons Casinos & Restaurants are operated by a privately owned UK family business, The A & S Leisure Group Limited, with over 50 years in the leisure and hospitality sector.

We have a commitment to providing first class venues and outstanding customer service for our clientele. Our Group employs over 650 people across 7 leisure & entertainment businesses.

**Job Summary**

Have good communication skills and work well within a small enthusiast team and on their own. To ensure compliance with Legislation and company procedures in respect of LCCP and including Health & Safety in the workplace and the reception area at all times.

**Main Duties**
- To greet all visitors to the Casino in a customer focused, professional and helpful manner.
- To be fully conversant and comply with all aspects of gambling and AML legislation and LCCP including company policy and procedures relating to the department, Health & Safety and security.
- To deal with all phone calls in a customer focussed professional manner, taking and relaying messages effectively.
- To maintain accurately the Neon members database ensuring this is kept up-to date at all times. Ensuring compliance with AML Regulations, GDPR and Data Protection Legislation in respect of identification documents and any other documentation produced.
- To be able to explain and actively promote all club facilities and promotional activities.
- To seek and take advantage of opportunities for personal development actively within the business.

**Person Specification**:

- Able to work on own initiative as well as part of a team.
- Must be willing to work varied shifts and follow instruction.
- Good communication skills are essential.
- NVQ Level 2 or equivalent preferred, but not essential.

**In return we will offer the successful applicant**:

- Salary starts from £21,840.00
- Straight shifts
- 40-hour week - 5 shifts over 7days. Shifts will include evenings and weekends and will involve some late finishes.
- 28 days holiday
- Chance of progression
- Great team environment
- Free staff meals whilst on duty
- Company pension scheme

**Applicants must be over 18 years old and able to demonstrate that they are able to work in the United Kingdom.**

**Job Types**: Full-time, Permanent

**Salary**: From £21,840.00 per year

**Benefits**:

- Discounted or free food

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person


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