Customer Service Specialist

3 weeks ago


Newry, United Kingdom Teleperformance Full time

Overview:
**Teleperformance ranked 11 in the **_Fortune_** **World's Best Workplaces**TM** in 2022 Each Interaction Matters**

**Customer Service Specialist Teleperformance**

**Location**:Newry, Northern Ireland. Applicants MUST BE ABLE to attend training on site**

**(Work from home role after Training)**

**Contract**: Full-time Permanent 37.5
**Start Date**: 29th April 2024
**Hours of Work**: 9:00am - 6:00pm Monday to Friday
**Training**:3 weeks training **onsite in Newry MUST BE BASED IN N. IRELAND** (Work from home will commence after training is complete)

**Salary**: £22, 308

**Teleperformance**, in an exciting partnership with a **Vodafone Ireland, **have a fantastic opportunity for a driven and experienced Customer Service Specialist who shares our passion for customer excellence. As the #1 Outsource Contact Centre globally we are working with our prestigious client that is well recognised as a global telecommunications company. This is an exciting opportunity to join a fast paced contact centre operation where you will be rewarded for your commitment through personal development and career opportunities.

**The Role**:
Customers are everything to us. You will be a role model to our people and ensure they leave every customer smiling, knowing that we are here for them if ever they need help.

**Duties**:

- Ability to operate effectively in a fast paced environment with constantly changing priorities.
- Customer focused attitude in daily interactions.
- Complete necessary admin within your account base on a daily/weekly/monthly basis.
- Providing weekly/monthly reporting to your customer base and providing analysis to enhance service.
- Liaise with other departments within the business to ensure full resolution and ownership for your customers.
- Work in partnership with our client to deliver the best overall experience for your customer.
- Excellent interpersonal skills with the ability to build rapport and trust with clients and colleagues.
- The ability to understand and communicate client requirements with a clear, positive and customer-focused message
- Excellent time management skills
- A good understanding of call center operations and how to utilize these to deliver client expectations
- Flexibility to adapt to and manage changing and unexpected situations
- Strong Negotiation Skills
- Ability to work under pressure in a target/deadline driven environment, as well as have the ability to manage heavy workloads.

**To Work from Home**:

- You need to have router with broadband connection in your home. A minimum Download speed of 10Mbps and Upload speed of 4Mbps
- Need to have the ability to work from home in a private room
- Equipment will be supplied while working from home

**The Benefits**:

- Genuine career progression opportunities through our internal development programmes
- Performance recognition schemes
- 28 days’ holiday inclusive of bank holidays, rising to 30 from year 2
- Sports & Social Scheme



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