Senior Retail Sales Advisor

2 months ago

Birkenhead, United Kingdom Brewers Decorator Centres Full time

**Senior Retail Sales Advisor**

**Birkenhead**

**40 hours per week over 5 days**

**Monday to Friday with Saturdays on a rota**

**Competitive salary plus pension and company benefits**

We have a great opportunity for a motivated, friendly, and experienced Senior Retail Sales Advisor who is passionate about providing the best customer service to lead the team at our Birkenhead store.

You will be responsible for deputising for the Branch Manager in their absence, playing a vital part in ensuring our customer experience meets our usual high standard by being the first point of contact for our customers.Experience with our products isn't necessary, if you have experience in retail, bring high levels of motivation, the drive to do a great job and exceptional customer service and team working skills to the table, we'll give you everything else you need to succeed.

A family run business for almost 120 years; we have a long history in our industry and have grown to over 190 branches nationwide. We know that our people make our business unique, and place great emphasis on the development and growth of our colleagues.

**As a Senior Retail Sales Advisor with Brewers, some of your responsibilities will include**:

- Assist the Branch Manager with developing the branch and the team including deputising in their absence
- Provide exceptional service to customers in branch, to deliver upon our reputation for quality Brewers service
- Have keyholder responsibilities, cashing up and associated supervisory tasks
- Allocate work to the team, keeping them motivated and driven
- Use product knowledge to provide recommendations and help customers find the best product for their needs
- Planning and agreeing sales forecasts with the Branch Manager in line with Company targets
- Ensuring orders and enquiries are dealt with and followed up on promptly
- Mix paint for Customers, process specialist orders, and request special stock within the Branch network
- Build relationships with customers to fully identify their needs and allow us to provide a comprehensive service
- Promote seasonal and special items, including merchandising goods in-store to increase visibility and sales
- Assisting with stock maintenance in the branch

**Who we are looking for to join our team**:

- Experience in a retail environment, ideally in a team leader or supervisory role
- Exceptional customer service and communication skills, to understand and translate customer requirements into product recommendations
- Highly motivated with the drive to succeed and do a great job
- Approachable, possessing an open and friendly personality - happy to help both customers and colleagues
- The ability to motivate and inspire colleagues to achieve the highest level of customer service
- Enjoys working and supporting a team, but can be relied upon to work as an individual at all times
- Keen to learn, develop skills, and progress within our industry
- Willing to attend training to become a Fire Marshall and/or First Aider if required
- Ideally lives within a close proximity to the store to be able to respond to potential alarm calls out of hours
- An interest in our industry would be advantageous but not essential as product training will be given

**In return we offer a comprehensive benefits package consisting of**:

- Competitive rates of pay
- 31 days holiday including bank holidays increasing with service
- Free life assurance
- We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
- Brewers Colleague discounts giving you huge savings on your home improvements
- Employee Assistance Programme - accessible to colleagues, partner/spouse and dependants
- Access to Medicash, an optional contributory scheme where you can claim money back for the most common routine healthcare treatments
- Discounts and rewards with selected partners - major high street brands, supermarkets etc
- Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis,
- Staff uniform and uniform cleaning tax relief
- Comprehensive Induction Programme
- After a qualifying period, you will also be eligible for additional benefits such as profit related pay, enhanced Maternity and Paternity pay and a chance to use one of our two Company Holiday Homes in Cornwall or the Lake District

Please note -this role may be removed from listings before the closing date if we are successful in finding an appointment.

Other job titles associated with this role include Senior Retail Assistant, Retail Senior, Retail Supervisor, Retail Team Leader, Retail Manager, Team Leader, Senior Shop Assistant, Senior Stock Assistant

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