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Women's and Children's Quality and Safety Apprentice

4 months ago

King's Lynn, United Kingdom The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust Full time

The Quality and Safety Apprentice is a key member of the Women’s and Children’s Division. The overall purpose of the role is to contribute to customer service to our patients, assist with communications, and provide support to colleagues within the Women’s and Children’s Quality and Safety Team.

To support the team to maintain accurate, timely and legible records, specifically in relation to clinical systems used.
To answer and deal with queries, both face to face and via the telephone, take messages to pass them on to the relevant member of staff in a timely manner.
To help ensure key areas have their administration task completed.
To support in the design, production and distribution of a broad range of communications materials, including patient information and information for staff.
Data input, data extraction, photocopying, filing and typing duties as directed.
To support the Women’s and Children’s Division in the delivery of outstanding customer service.
To support in effective information sharing across all available communication channels.
To attend, minute, and update action logs for meetings in relation to Quality and Safety.

To provide efficient and effective clerical and administrative support service to the team.

To assist with the implementation of projects and support other members of the Women’s and Children’s Division in the planning and delivery of various campaigns.

To support the Women’s and Children’s Quality & Safety team in giving effective internal and external communications advice and support to colleagues across the Trust to help deliver the Division’s key strategic objectives.

There’s never been a more exciting time to join TeamQEH. We’re working on a once in a generation opportunity to build a new state-of-the-art hospital to open in 2030 and we are also carrying out on one of the biggest pieces of digital transformation work we’ve ever undertaken.

Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.

At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.

We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as ‘Good’, and we are proud to be a place to learn and grow through recognised learning and apprenticeships.

We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.

For further information about this role please refer to the attached Job Description and Person Specification.