Care Navigator
4 months ago
**Job Description JOB TITLE**: Care Navigator REPORTS TO: Care Navigator Team Leader HOURS: 25 per week SALARY: A4C Admin Band 2 Job Summary: Interact with patients to provide and process information in response to enquiries, concerns and requests about NHS/practice services. To ensure that all patients have a positive experience. To work as part of the Patient Services Team in a professional manner to provide high quality Patient Services Team, administration and support services to all clients, visitors, GPs and Allied Health Professionals. To follow all standard operating procedures and policies to ensure working in an efficient and courteous manner at all times.
To provide a professional call handling service and associated administration duties. To embed and sustain an ethos of care navigation throughout the team; providing advice and guidance and signposting patients to the most appropriate clinician/service. To record all essential information accurately. 2.
Key Duties and Responsibilities To receive and greet patients, i.e. clients and visitors to the Practice, in a welcoming and professional manner in line with Horton Parks welcoming procedure and to act as a point of contact between patients, clients, healthcare professionals, visitors, the GPs, Partners and Practice Staff. To engage with patients/clients; provide advice and proactively signpost patients and clients to the most appropriate clinician/service (care navigation). To deal with any verbal queries, concerns or complaints from patients, clients, visitors professionally and to escalate to the Patient Services Manager as appropriate.
To ensure reception, waiting areas and clinical rooms are maintained in a clean and tidy state, preparing and tidying rest and meeting areas when requested, including the making of drinks and washing up. To receive payments from patients and clients for non-NHS services in line with Horton Parks procedures. To take telephone calls and online requests from patients and accurately record all essential information on the clinical system. To answer/make/assist telephone calls in a professional manner ensuring important/appropriate information is documented and redirected accordingly and to accurately take messages.
Identify callers or patients who may present face to face requiring an immediate emergency response and refer to appropriate clinician, emergency ambulance service or A&E department. To provide accurate and up to date information to answer the enquiries of patients, clients and visitors where necessary seeking the advice of others, responding to and/or redirect all patient and visitor requests accordingly. To accurately maintain and update appointment systems, booking in patients and visitors in line with practice appointments and visitors procedures. To undertake registrations/deductions of patients at the practice following Horton Parks procedures; receiving, checking forms and providing advice as required.
Provide guidance and training to new members of staff to help them achieve their objectives. To provide holiday and sickness cover for front of house and other administration duties as required. Advise the Patient Services Manager of any problems and take appropriate action as directed. To undertake any other duties commensurate with the scope of the role and within your skill set as requested.
CONFIDENTIALITY In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their careers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation.
All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues and other healthcare workers or the business of the practice may only be divulged to authorize persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health and Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & safety Policy, to include: Identifying the risks involves in work activities and undertaking such activities in away that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way free from hazards. Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues to include: Acting in a way that
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Care Navigator
4 months ago
Bradford, United Kingdom HORTON PARK MEDICAL PRACTICE Full time**Job Description JOB TITLE**: Care Navigator REPORTS TO: Care Navigator Team Leader HOURS: 25 per week SALARY: A4C Admin Band 2 Please see Job Description attached for more information
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Care Navigator
5 months ago
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Additional Needs Care Navigator
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Faecal Immunochemical Test Pathway Navigator
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Home Care Coordinator
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Bradford, Bradford, United Kingdom Marie Curie UK Full timeJob Title: Advanced Clinical Nurse Specialist Palliative CareJob Summary:We are seeking an experienced Advanced Clinical Nurse Specialist to join our Marie Curie REACT project in Bradford. The successful candidate will provide specialist palliative care nursing services to people living with a terminal illness, their families, and healthcare...
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Bradford, Bradford, United Kingdom Marie Curie UK Full timeJob Title: Advanced Clinical Nurse Specialist Palliative CareJob Summary:We are seeking an experienced Advanced Clinical Nurse Specialist to join our Marie Curie REACT project in Bradford. The successful candidate will provide specialist palliative care nursing services to people living with a terminal illness, their families, and healthcare...
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Bradford, Bradford, United Kingdom Marie Curie UK Full timeJob Title: Advanced Clinical Nurse Specialist Palliative CareJob Summary:We are seeking an experienced Advanced Clinical Nurse Specialist to join our Marie Curie REACT project in Bradford. The successful candidate will provide specialist palliative care nursing services to patients with unmet or rapidly escalating palliative care needs.Key...
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Bradford, Bradford, United Kingdom Marie Curie UK Full timeJob Title: Advanced Clinical Nurse Specialist Palliative CareJob Summary:We are seeking an experienced Advanced Clinical Nurse Specialist to join our Marie Curie REACT project in Bradford. The successful candidate will provide specialist palliative care nursing services to patients with unmet or rapidly escalating palliative care needs.Key...
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Bradford, Bradford, United Kingdom Marie Curie UK Full timeJob Title: Advanced Clinical Nurse Specialist Palliative CareJob Summary:We are seeking an experienced Advanced Clinical Nurse Specialist to join our Marie Curie REACT project in Bradford. The successful candidate will provide specialist palliative care nursing services to patients with unmet or rapidly escalating palliative care needs.Key...
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Bradford, Bradford, United Kingdom Marie Curie UK Full timeJob Title: Advanced Clinical Nurse Specialist Palliative CareJob Summary:We are seeking an experienced Advanced Clinical Nurse Specialist to join our Marie Curie REACT project in Bradford. The successful candidate will provide specialist palliative care nursing services to patients with unmet or rapidly escalating palliative care needs.Key...
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Social Work Team Manager
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Bradford, Bradford, United Kingdom Marie Curie UK Full timeJob Summary:We are seeking an experienced Advanced Clinical Nurse Specialist to join our Marie Curie REACT project in Bradford. The successful candidate will be responsible for providing specialist palliative care nursing services to patients with complex needs and working as part of a multidisciplinary team.Key Responsibilities:Provide specialist palliative...
