Cathedral Supervisor

**Role**: Cathedral Supervisor
**Where**: Inverness Cathedral
**When**: February 2023 (Seasonal initially with a view to becoming permanent)
**Salary**:Meets Real Living Wage Requirements
- £10.90 (reviewed annually)

**Closing date**: 25th January 2023

We are looking for Cathedral Supervisors to join the Cathedral team to welcome visitors to the Cathedral. They will be working with the Provost and Clergy team to ensure an excellent 5
- visitor experience for everyone coming through our doors.

**Role Cathedral Supervisor**

**Purpose of the role**

The role will involve ensuring a warm greeting and welcoming environment to Inverness Cathedral; providing information about the cathedral and area; encouraging people to visit our shop and cafe etc.

**What you will be doing**

Duties include:

- Greeting visitors to the Cathedral at the welcome desk, working as part of a team.
- Offering an information leaflet and finding out which language is required.
- Encourgaing people to make an admission charge towards the Cathedral work (with Gift Aid if possible) and putting those donations in a till. Assisting to collect and record donations at the end of your session.
- Answering questions about the Cathedral and the City of Inverness if possible, and signposting visitors to another source of information if not possible.
- Keeping yourself informed of what services and events are happening on the day you are with us.
- Encouraging people to visit to the Cathedral Café & Shop.
- Upselling of merchandise in the cathedral.
- Preparing the building ready to be open and welcoming (opening and closing as required).
- Checking on toilets and cleaning as appropriate if the caretaker is not on duty.
- Dealing with enquiries about weddings etc. as people come into the building to visit.
- Wearing item of uniform/badge for identification purposes.
- Being aware of emergency procedures and other housekeeping points.
- Feeding back helpful suggestions and visitor comments to Cathedral staff when appropriate.
- Provide IT support for Sunday Services
- live streaming.
- Ensure that COVID safe practices are being adhered to by all.
- Attending training and occasional reviews as required.
- Arranging rotas and assisting with the training and induction of volunteers in conjunction with our Volunteer Coordinator
- Providing daily briefings and organising the volunteers as and when on shift
- Overseeing the daily running of the Cathedral and the exhibitions etc.
- Assist with the delivery of out of hours public events
- Any other duties as required.

**Skills, experience and qualities needed**
- Positive and enthusiastic attitude
- Good verbal communication skills, with an approachable and friendly nature
- Ability to work as part of a team as well as using your own initiative
- Comfortable with the unpredictable and respond well to the unexpected
- I T Skills and Social Media experience
- Commitment to and flexibility with shifts
- Responsible, reliable and punctual
- Interest in or willingness to learn about the cathedral, the Scottish Episcopal Church etc.
- Experience of managing people / organising volunteers (desirable)
- Knowledge of other languages (desirable)

**Hours and Commitment**

February 2023 onwards

Working 24 hours per week, with a shift pattern of 4 days on 4 days off, rotating with other members of staff.

Will include weekend and some evening work as required.

Overtime may be available

**Job Type**: Part-time

**Salary**: £10.90 per hour

**Benefits**:

- Discounted or free food

Schedule:

- 8 hour shift
- Holidays
- Overtime
- Weekend availability

COVID-19 considerations:
Full COVID-19 Health and Safety at Work precautions in place.

**Experience**:

- Visitor Attraction: 1 year (preferred)

Work Location: One location

Reference ID: CathedralSupervisors2023
Expected start date: 01/02/2023