Receptionist

Lakeside View is a 28 bedded hospital in Willenhall that cares for patients who are 18 years and over in an acute setting.

Finch Ward - 12 bedded male acute ward

Robin Ward - 8 bedded male acute ward

Swan Ward - 8 bedded female acute ward

The aim at Lakeside View is to provide a person centred approach and therapeutic environment, which promotes collaborative care planning to optimise treatment goals. Right from the point of admission to our acute services, our aim is to support patients to be discharged safely back into the community where they can continue to progress towards recovery in a less restrictive environment.

This will be achieved by:

- Thorough assessment of individuals needs throughout admission
- Person centred collaborative treatment plans
- A range of interventions available from a diverse MDT
- Being cared for in the least restrictive environment

The acute wards on site provides patients with excellent space and facilities, including en-suite bedrooms and large living spaces furnished with activity equipment such as games consoles.

Outside of the wards, a purpose built therapy suite contains a rehabilitation kitchen for patient cooking sessions, and a sessional therapy room. The hospital is set in the centre of an extensive nature reserve, which contains an abundance of flora & fauna. The site also has areas for outside sports activity.

The clinical team at Lakeside View encourage full involvement of the service user, their family and external professionals throughout their stay. They are invited to attend Ward Reviews and CPA meetings to ensure clear communication throughout the care pathway in order to promote individuals' recovery and facilitate discharge.

In order to maximise recovery, interventions offered include a wide range of therapeutic approaches, combining psychiatric and cognitive behavioural perspectives with occupational therapy, psychology, leisure and recreational activity.

We are currently looking for an enthusiastic and organised Receptionist to join our team at Lakeside View.

You will be required to deliver an efficient and high quality service to guests, patients, suppliers and staff. You will greet and assist all arrivals and complete necessary administration work as and when required and also on an adhoc basis. You will manage the front of house area and ensure maximum professionalism at all times.

As part of your role you will also support with workforce coordination, offering assistance with site staffing; making sure each shift is fully staffed through internal employees, bank workers or agency staff.

Experience and requirements:
Essential:

- Flexibility - Reception will be covered by rota of shift patterns, 8am - 8pm. You will need to be able to work Weekends and Weekdays, mornings and evenings.
- Previous experience as a Receptionist
- Experience of dealing with external clients and professionals.
- Sympathetic, approachable and well presented
- High level of written and spoken English
- Ability to prioritise workload and work under pressure managing various demands
- Understanding of administrative tasks and the relevant skill set to deal with fast incoming tasks and duties.
- Experience of working in a fast paced, changing environment and demonstrable experience of managing own workload in this environment.

Desirable:

- Experience in roster management is desirable but not essential.
- Experience of working in a mental health setting is desirable but not essential.