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Customer Service Coordinator

4 months ago

Bedford, United Kingdom Millbrook Healthcare Group Ltd Full time

We are currently looking for a** Customer Service Coordinator** to join the team within our Bedford Community Equipment Service Centre. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment.

As a healthcare equipment provider, Millbrook Healthcare work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more complex equipment such as beds, hoists and pressure care equipment.

**The Role**:

- Assist and manage incoming calls, answering any queries in a timely and professional manner
- Coordinating orders to be delivered, installed and collected by our Driver Technicians
- Order analysis by checking and identifying any errors made on online orders
- Invoicing and entering of orders via the online system
- General administration that supports daily activities and duties

**What are we looking for?**
- Strong experience in a similar busy and fast paced office environment
- Relevant telephone based customer service experience
- Good attention to detail and accuracy
- Previous administration and diary management experience
- Competent IT skills with Microsoft Office programmes and ability to learn new systems

**What can we offer you?**
- An annual salary of £18,345.60 (£9,80 per hour)
- Monday to Friday 09:00 - 17:30 (36 hours per week)
- 33 days holiday pro rated (including bank holidays) plus optional 5 days unpaid
- A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets
- Company Pension Scheme
- Life Assurance

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

**C**are and respect for our colleagues and service users

**A**ccountable and proud

**R**eady to learn and grow

**E**nhance our service users’ lives

**S**ocially responsible, ethical and transparent