Receptionist/facilities Assistant

5 months ago

Smethwick, United Kingdom UHB Facilities Ltd Full time

**Post**: Receptionist / Facilities Assistant

**Reporting to**: Facilities Manager - UHB Facilities Limited

**Working Relationships**: To work with the Facilities team, Facilities Manager, patients, colleagues and visitors daily to ensure continuity of service and good communications and patient care is maintained.

**Location**: Smethwick Dialysis Unit

**Grade / Salary **Circa£22,816

**Role Summary**

Carry out and respond to a wide range of duties as requested from users of UHB Facilities Ltd. The role will also ensure UHB Facilities Ltd complies with all quality aspects required as set out in the Service Level Agreements with both providers and customers.

**Key Tasks**:
**Reception / Helpdesk / Out Patient Service**
- Provide front of house service, book patients in during clinic times and amend patient records, accordingly, using in house systems.
- Arrange patient transport where necessary.
- Carry out general admin duties and Finance as and when required.
- Booking and monitoring room bookings and ensuring daily room checks are made and relevant equipment available for the required room use.
- Liaise where necessary with the Facilities team and management team to escalate any issues or complaints.
- Manage stock control of stationery and monitor / replenish meeting rooms with beverage consumables when required.
- Opening and distributing of daily post and action as required.

**General**
- All staff to report an accident or incident in compliance with the company policy and procedures.
- Ensure confidentiality is maintained at all times.
- To attend mandatory training at times agreed by the Facilities Manager to comply with company policy.
- Participate when required in incident investigations.
- To undertake any additional training necessary for the role.
- All breaks to be taken as directed by the Facilities Coordinator and in line with the company policy.

**The post holder will undertake other duties as may be required to achieve UHB Facilities objectives.**

**General Information**:
**Vision and values**

**UHB Facilities Ltd Policies and Procedures**

The post-holder will be required to comply with all policies and procedures issued by and on behalf of UHB Facilities Ltd. In addition if the post-holder is required to work at other organisations premises they must adhere to the specific policies relating to the premises in which they work.

**Clinical Governance & Risk Assessment**

The post-holder must be aware of and ensure compliance with the Clinical Governance systems and Risk Management systems.

**Confidentiality**

Your attention is drawn to the confidential nature of information collected within the NHS. The unauthorised use or disclosure of patient or other personal information is a dismissible offence and in the case of computerised information could result in a prosecution for an offence or action for civil damages under the Data Protection Act.

**Data Protection**

If required to do so, the post-holder will obtain, process and/or use information held on a computer in a fair and lawful way; and hold data only for the specified registered purposes and to use or disclose the data only to authorised persons or organisations.

**Equal Opportunities and diversity**

UHB Facilities Ltd is striving towards being an equal opportunities employer. No job applicant or member of staff will be discriminated against on the grounds of race, colour, nationality, ethnic or national origin, religion or belief, age, sex, marital status or on the grounds of disability or sexual preference.

Selection for training and development and promotion will be on the basis of an individual’s ability to meet the requirements of the job.

As a member of staff at UHB Facilities Ltd the post-holder will have a personal responsibility to ensure that he/she does not discriminate, harass or bully, or contribute to the discrimination, harassment or bullying of a colleague or colleagues, or condone discrimination, harassment or bullying by others.

**Health and Safety**

The post-holder must make him/herself aware of the responsibilities placed on them by the Health and Safety at Work Act [1974] to ensure that the agreed safety procedures are carried out to maintain a safe environment for other members of staff and visitors.

**Flu Pandemic or major incident**

In the event of a flu pandemic or major incident, the post holder may be asked to undertake other duties not necessarily commensurate to the banding of this role. This could include duties in any facilities linked to UHB Facilities Ltd. Prior to undertaking any duties the member of staff will have full training and induction. No member of staff will be asked to undertake duties for which they are not competent or where they feel unsafe in their environment or could put patients or themselves at risk.

**No Smoking Policy**

The company has a no smoking policy. Staff are only permitted to smoke in designated smoking shelters. Members of staff must not smoke

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