Transparency and Complaints Officer

**About Barnet Council**

Barnet is a borough with much to be proud of. Our excellent schools, vibrant town centres, vast green spaces, and diverse communities all help make it a wonderful place to live and work. As a council we want to build on these strengths as we move into the future. We are growing and developing as an organisation to meet the challenges facing our borough and we are committed to working with partner organisations and residents to make Barnet even better. As an organisation, our staff are committed to Our Values: Caring, Learning to Improve, Inclusive, Collaborate.

**About Directorate**

**About the role**

Investigating, responding to and co-ordinating, Complaints, Members Enquiries, Freedom of Information Requests, Environmental Information Requests, Subject Access Requests, Ombudsmen enquiries and any other, sometimes complex enquiries to ensure accurate, timely responses. Working closely with colleagues across the service to develop the knowledge required to be able to respond to requests/complaints independently.

Analyse performance to embed a culture of learning from complaints and enquiries and develop mechanisms to improve transparency

**About you**
- Excellent interpersonal, communication, influencing and negotiation skills
- Good telephone manner and ability to communicate effectively in person with customers
- Experience of building and maintaining relationships with senior managers, local councillors, and MPs
- Experience of responding to and co-ordinating complex complaints

**What we offer**
- 31 days annual leave, plus public and bank holidays
- Access to the**_ _**_Local Government Pension Scheme_**_, _**which provides a valuable guaranteed income in your retirement together with security for your dependents
- Work-life balance options may include hybrid working, flexitime, job share, home working, part-time
- A vast range of lifestyle discounts from major retailers, supermarkets, energy suppliers and more
- Broad range of payroll benefits including cycle to work, eye care vouchers, travel and gym membership
- Excellent training and development opportunities
- Employee well
- being training programs including confidential employee assistance

**How to apply**
- Barnet Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Barnet operates stringent safer recruitment procedures._