Security Officer

6 months ago

Coventry, United Kingdom Mitie Full time

**Security Response Centre Operator**

**The Security Response Centre (SRC)**

The Security Response Centre (SRC) provides a crucial service within an international company including nationwide critical monitoring and surveillance service for fire, intruder and access control. The SRC is an incident management central point, primary in incident discovery and control ensuring due diligence is followed during escalation and control processes also instrumental in coordinating communication throughout an incident. The role is part of a dedicated central team who strive to deliver an exceptional customer focused provision 24 hours a day 365 days a year.

**SRC Operator responsibilities**
- Deliver an exceptional customer focussed service to all customer and colleagues. Dealing with difficult and sensitive situations in a respectful, diplomatic but authoritative manner, at all times ensuring consideration of equality and diversity.
- To provide a dedicated response to alarms and incidents occurring on EON sites within agreed timescales and use the CCTV systems installed to monitor multiple sites effectively, also responding to requests for CCTV data following an incident by authorised persons or external agencies
- Take responsibility for responding promptly to, and assessing emergency situations, using personal judgement, guided by agreed procedures and protocols, to make decisions and ensure that appropriate actions to keep buildings, customers and colleagues safe
- To follow agreed procedures and processes, and ICO-GDPR procedures to ensure compliance
- To complete accurate records of incidents and distribute according to agreed procedures
- To carry out system checks and report equipment faults and failure promptly to ensure that operational systems are maintained to a high standard
- To handle calls and enquiries via the 24hr security helpline correctly and log details of all calls or incidents being reported
- To work with system installers connecting sites into the SRC and carry out “walk test” to confirm that systems work effectively and correctly when alarming into the SRC
- To manage and support internal incident investigations, sometimes liaising with the police and other external agencies

**Knowledge and experience**
- Highly experienced in delivering exceptional customer service and experience
- Computer Literate
- Good understanding of GDPR and commercial sensitivity
- Able to understand and adhere to risk assessment, company policy and company specific protocols.

**The person**
- Able to work under pressure and use own initiative in an agile and pressured environment
- Proactive and committed to delivering excellence in all aspects of their work
- Diligent and ensures that commercial sensitivity is understood and maintained at all times
- Supports and promotes the Mitie brand and that of E.ON and acts in accordance with their principles.
- Ability to work on own initiative and as part of a team
- Excellent attention to detail
- Ability to manage fluid and volatile situations in a dynamic and controlled manner
- Ability to manage expectation and needs of public authorities and internal stakeholders
- Flexible working attitude, willing to be a team player covering additional hours when required
- Able to work shifts including nights, weekends and bank holidays.
- Has a full and clean driving licence
- Willingness to support the wider Facilities teams

Desirable
- Experienced in security control room environment
- Experienced in completing incident reports
- Knowledge of laws covering CCTV, and the preservation of evidence
- A good working knowledge of the security industry including CCTV surveillance and risk awareness is desirable
- CCTV and SIA security Licensed (SIA Licenced essential)

Hours of work are 6am to 6pm Monday to Friday. Hourly rate of £10.76 per hour

  • Security Officer

    7 months ago

    Coventry, United Kingdom Consortio Security Full time

    **Key Information**: - **Industry: Distribution**: - **Site Address: Guenther Bakeries, 41 Sayer Drive, Allesley, Lyons Park, CV5 9DQ**: - **Pay Rate: £10.90 per hour**: - **Shift Patterns: : 4 On 4 Off Night shift pattern of 1800 - 0600**: - **All holidays, illnesses and compassionate periods will be offered to the core team at all times meaning you...

  • Security Officer

    7 months ago

    Coventry, United Kingdom City Security Services Limited Full time

    **Role Security Officer (Residential)** **Shift Pattern 2 shifts available, 4 on 4 off NIGHTS or Saturday and Sunday Days** **Payrate - **£10.73 **Location **CV1 Residential Security Officer City Group aims to provide high quality services designed to professionally support customers (Public and Private Sectors) in the provision of security and...

  • Event Security Officer

    7 months ago

    Coventry, United Kingdom Kopek Security & Facilities Limited Full time

    Kopek Security & Facilities Ltd are recruiting professional enthusiastic customer focused staff for ongoing events in and around Coventry and the West Midlands. From festivals and concerts to sporting events and everything in between. We offer great rates of pay, in line with national living wage, pension and holiday pay. **Hours of Work** **Event work...

  • Security Officer

    6 months ago

    Coventry, United Kingdom Taybar Security Full time

    Taybar Security are a leading security service provider, that support a variety of businesses with their specific needs. We pride ourselves on quality, integrity and our values to ensure that we protect property, assets and life. We have over 20 years of experience in the security industry. Our teams are constantly supported with development to ensure we...

  • Security Officer

    6 months ago

    Coventry, United Kingdom 1a (1st Alliance) services Limited Full time

    Working at City of Coventry Health Centre. The role involves working on Friday and Saturday nights + Adhoc covers Pay rate of £10.50 per hour **Responsibilities of the NHS Security Officer**: - Ensure the safety and security of people, premises and property - Undertake patrols - Cover reception & lock / unlock duties - Assist staff and visitors to site -...

  • Security Officer

    6 months ago

    Coventry, United Kingdom MAN Commercial Protection Full time

    **MAN Commercial Protection** are looking for an experienced Security Officer located in Coventry CV7 9RD. The shift pattern will consist of the following hours: Monday - Friday 12 hour day shift. Shift timings will be: 06:30-18:30. - MAN Commercial are a family run business, this year celebrating our 30th year! With our Head Office based in Solihull, West...

  • Security Officer

    7 months ago

    Coventry, United Kingdom Mitie Full time

    Mitie has a great opportunity for a full time Security Officer to join the Mitie team on a new Faith Community Security Services contract in Birmingham area Pay: £12.25ph Location: Eden Girls school, Stoney Stanton Rd, Coventry, CV1 4FS Shift Pattern: Monday - Friday 0630-18:30 -12hrs a day Hours: 60 hours per week Holiday: 28 days per...

  • Security Officer

    6 months ago

    Coventry, United Kingdom MAN Commercial Protection Full time

    **MAN Commercial Protection** are currently recruiting for full-time day and night security officers in Coventry CV8** MAN Commercial Protection are recruiting full time Security Officers to play a vital role on one of our sites in Coventry. The role will involve working 12 hour day shifts, 0700 - 1900hrs or 1900 - 0700hrs, on a 4 on 4 off shift pattern....

  • Alarm Response Officer

    7 months ago

    Coventry, United Kingdom Dragon Security Full time

    **Job description** WE ARE HIRING! An excellent opportunity has arisen for SIA licenced security officers. Mobile response work in a variety of locations, minimum £25 per site attended. **Coventry area** PAYE and UTR accepted. Dragon Security Limited **Job Types**: Zero hours contract, Part-time **Salary**: From £25.00 per hour Schedule: - Day...

  • Security Specialist

    6 months ago

    Coventry, United Kingdom Octaga Security Services Full time

    **Business Overview** Octaga are one of the leading Security risk management companies in the UK, holding NSI GOLD status in technical and physical Security. We pride ourselves on creating positive and professional relationships with our Clients and our Employees. We have a first-class portfolio of clients ranging from Schools, Universities, Film Studios,...

  • Security Specialist

    7 months ago

    Coventry, United Kingdom Octaga Security Services Full time

    **Business Overview** Octaga are one of the leading Security risk management companies in the UK, holding NSI GOLD status in technical and physical Security. We pride ourselves on creating positive and professional relationships with our Clients and our Employees. We have a first-class portfolio of clients ranging from Schools, Universities, Film Studios,...

  • Security Specialist

    6 months ago

    Coventry, United Kingdom Octaga Security Services Full time

    **Business Overview** Octaga are one of the leading Security risk management companies in the UK, holding NSI GOLD status in technical and physical Security. We pride ourselves on creating positive and professional relationships with our Clients and our Employees. We have a first-class portfolio of clients ranging from Schools, Universities, Film Studios,...

  • Security Specialist

    7 months ago

    Coventry, United Kingdom Octaga Security Services Full time

    **Business Overview** Octaga are one of the leading Security risk management companies in the UK, holding NSI GOLD status in technical and physical Security. We pride ourselves on creating positive and professional relationships with our Clients and our Employees. We have a first-class portfolio of clients ranging from Schools, Universities, Film Studios,...

  • Security Officer

    6 months ago

    Coventry, United Kingdom MAN Commercial Protection Full time

    **MAN Commercial Protection** are looking for permanent Security Officers to help cover a busy Distribution site in Coventry. Full-Time and Part Time opportunities are available! Shift patterns available: Full Time Shift Pattern: 3 days, 3 nights, 3 off rotation. Part Time Shift Pattern: 3 on 6 off 12-hour day shift. Shift timings will be: 06:00-18:00 /...

  • Security Officer

    6 months ago

    Coventry, United Kingdom MAN Commercial Protection Full time

    **MAN Commercial Protection** are looking for permanent Security Officers to help cover a busy Distribution site in Coventry. Shift patterns available: Full Time Shift Pattern: 3 days, 3 nights and 3 off with the opportunity for overtime Part Time Shift Pattern: 3 on 6 off 12-hour day or nights Shift timings will be: 06:00-18:00 / 18:00-06:00. **_ MAN...

  • Security Officer

    6 months ago

    Coventry, United Kingdom MAN Commercial Protection Full time

    **MAN Commercial Protection** are looking for permanent Security Officers to help cover a busy Distribution site in Coventry. Full-Time and Part Time opportunities are available! Shift patterns available: Full Time Shift Pattern: 3 days, 3 nights, 3 off rotation. Part Time Shift Pattern: 3 on 6 off 12-hour day or night shift. Shift timings will be:...

  • Security Officer

    3 days ago

    Coventry, Coventry, United Kingdom Carlisle Support Service Full time

    About the RoleWe are seeking a highly skilled and dedicated Security Officer to join our team at Carlisle Support Service. As a key member of our protection services, you will be responsible for ensuring the safety and security of our staff and students.

  • Security Officer

    3 months ago

    Coventry, United Kingdom B&M Retail Full time

    We are currently recruiting for a Retail Security Officer to join our store teams in the Coventry area.  This is a full time, permanent position and gives great flexibility to work shifts in the daytime, evenings and at weekends. No previous experience is necessary as full training will be provided – we want to hear from candidates with great...

  • Security Officer

    6 months ago

    Coventry, United Kingdom Mitie Full time

    **Job Overview** - Security officer required for full time contract, Nights only 6 on 3 off. - Pay rate £10.65 - To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. - Delivering results that meet and / or exceed the...

  • Security Officer

    8 months ago

    Coventry, United Kingdom BM Stores Full time

    **We are currently recruiting for a Retail Security Officer to join our store team in Coventry.** **This is a full time, permanent position and gives great flexibility to work shifts in the daytime, evenings and at weekends.** **As Retail Security Officer, you will work alongside our Store Management Team to meet loss prevention objectives and ensure the...