Member Services Team Leader

1 week ago


Truro, United Kingdom Concorde Group Full time

**Job Title: Member Services Team Leader**

**Location**: Truro

**Salary**: From £30,000 depending on skills and experience

**Closing Date**: 13/05/2024 09:00:00 AM

**About the Role**: As the Member Services Team Leader, you will be responsible for leading a dynamic and inclusive team to maximize performance and maintain a positive work culture. Your role will involve nurturing individual and team development, initiating and supporting organizational change, and fostering cooperative relationships both internally and externally.

**Skills and Experience**:

- Demonstrated leadership abilities with a focus on setting clear expectations and fostering team growth.
- Proven track record of cultivating a positive work culture and driving organizational change.
- Effective communication and influencing skills, both verbal and written.
- Strong attention to detail and ability to assimilate and interpret information.
- Experience in coaching and mentoring team members.
- Flexibility in resource utilization and a willingness to challenge and provide constructive feedback.

**Responsibilities will include**:

- Overseeing team performance and well-being to optimize workflow and productivity.
- Ensuring alignment with company objectives and maximizing sales opportunities.
- Coaching and developing team members, including conducting regular performance reviews.
- Building cooperative relationships internally and externally.
- Delivering exceptional customer experiences and maintaining service level agreements.
- Upholding company behaviours and compliance with regulatory requirements.
- Developing and implementing training plans in line with organizational needs and objectives.

**Benefits**:

- 35-hour workweek to support work-life balance.
- Company-provided mobile phone and laptop.
- Private medical insurance after a qualifying period.
- Generous holiday allowance with the option to buy additional days.
- Learning and development opportunities.
- Income protection.
- Paid volunteering day each year.
- Exclusive discounts on everyday essentials, travel, and experiences.
- Cycle to work scheme.
- Eye care contributions.
- Social events.
- Relaxed dress code and scenic riverside office location near Truro city centre.

Pay: £31,931.00-£34,754.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Ability to commute/relocate:

- Truro, Cornwall: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer Service: 2 years (required)

Work Location: In person



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