Customer Assistant

5 months ago


BurtonOnTrent, United Kingdom M&S Full time

**Key Accountabilities**

Customer Assistant - Foods (16 hours)

Purpose

To deliver a great shopping experience for our customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver ‘best in town’ standards Serve and sell across all channels brilliantly well. Be the voice of our customer to help us continually improve

Working Pattern

Sunday: 09:00-13:00

Monday: 06:00-10:00

Tuesday: 06:00-10:00

Saturday: 13:00-17:00
**Key Capabilities**

**Working Pattern**

**Sunday: 09:00-13:00**
**Monday: 06:00-10:00**
**Tuesday: 06:00-10:00**
**Saturday: 13:00-17:00**

**Key Accountabilities**

Serve our customers efficiently and brilliantly well - on the shop floor and at service points

Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy

Skilled to utilise all digital tools and communication channels to do the job

Share customer and colleague feedback to help us do things better

Share knowledge and experience with colleagues to support others in building skill and confidence

Own their own learning & development and proactively access digital learning solutions

Know the daily sales targets, priorities, promotions & selling opportunities

Have great product knowledge to sell and recommend our products and services

Proactively engage with customers to understand their needs and make recommendations

Understand the store priorities and their part to play

Complete tasks with pace and in line with SOPs

Minimise cost and waste through good process practice

Follow safe and legal working practices

**Key Capabilities**

Understands how M&S operates, it’s strategy, future and the role they play

Committed to delivering excellent work fast with great attention to detail

Open to and acts on feedback, asking for this regularly

Sets performance objectives for self in conjunction with line manager and in line with business plans

Takes accountability for planning and managing own work efficiently to ensure objectives are met

Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things

Effective at communicating their intentions to others; ensures communication is clear and simple

In control of their own reactions and considers how to share their perspective to create better reaction for team

Copes well with change and work challenges and recovers quickly from its impact

Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**

Contributing to store sales and cost control

Work across the store to get things done right first time within timescales

Comprehensive knowledge of customer shopping channels

Good level of product knowledge and services across the store

Up to date knowledge of the commercial operation and brilliant basics

Understand customer needs and spot selling opportunities

Adapting to change

Good Knowledge of VM principles

**Key Relationships and Stakeholders**

Customers

Colleagues

Store Leadership

BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.



  • Burton-On-Trent, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Burton-on-Trent, DE13 0DF **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail...

  • Customer Assistant

    5 months ago


    Burton-On-Trent, United Kingdom M&S Full time

    **Summary** Operations Assistant **All the details** **Work Pattern** **Sunday: 10:30-15:15** **Saturday: 09:30-17:30** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes...


  • Burton-On-Trent, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Burton-on-Trent, DE13 0DF **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail...

  • Customer Assistant

    6 months ago


    Burton-On-Trent, United Kingdom M&S Full time

    **Summary** Operations Assistant **All the details** **Work Pattern**: Week 1 Sunday: 09:15-17:15 Monday: Day Off Tuesday: 10:15-18:15 Wednesday 07:00-15:00 Thursday: 03:45-11:45 Friday: 03:45-11:45 Saturday: Day Off Week 2 Sunday: Day Off Monday: 07:00-15:00 Tuesday: 03:45-11:45 Wednesday: 03:45-11:45 Thursday: Day Off Friday: 10:15-18:15 Saturday:...


  • Burton-On-Trent, United Kingdom Spectrum Telecommunications Limited Full time

    Spectrum is seeking a confident and enthusiastic Customer Service Assistant to be the initial point of contact for all customer service queries. Manage faults and queries for customers from initial contact until resolution. **Responsibilities**: 1) Taking calls on the Customer service desk from customers and logging their issue or query in the CRM. 2)...

  • Customer Assistant

    6 months ago


    Burton-On-Trent, United Kingdom M&S Full time

    **All the details** **Work Pattern**: **Tuesday - 9:15-18:15** **Saturday - 06:00-13:00** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers...

  • Customer Assistant

    6 months ago


    Burton-On-Trent, United Kingdom M&S Full time

    **All the details** **Work Pattern**: **Week 1** **Wednesday 0830-1430** **Saturday 0800-1730** **Week 2** **Sunday 1030-1630** **Wednesday 0800-1730** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As...

  • Customer Assistant

    5 months ago


    Burton-On-Trent, United Kingdom M&S Full time

    **All the details** The work pattern for this vacancy is: Wk1 Sun-1145-1715 Mon-1245-1800 Wed-1245-1800 Fri-1245-1800 Sat-1245-1800 Wk2 Mon-1245-1800 Tues-1245-1800 Wed-1245-1800 Thurs-1245-1800 Fri-1245-1800 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst...


  • Burton-On-Trent, United Kingdom Compass Group Full time

    We're currently recruiting a dedicated Customer Service Assistant (Nights) to help ensure the smooth running of the operations in Eurest on a part time basis, contracted to 20 hours per week. As a Customer Service Assistant (Nights), you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your...


  • Burton-On-Trent, United Kingdom AB Search Full time

    **Position**:E-commerce Customer Care Assistant **Location**:Burton on Trent **Salary**: Up to £25k **Working Hours**: 8:30pm-4:30pm or 9am-5pm (Monday - Friday) Are you looking for your next step in Customer Service? You have the opportunity to join a well-established Construction Supplies business in Burton on Trent. **Responsibilities**: - Respond...


  • Burton-On-Trent, United Kingdom Serious Waste Management Full time

    Job Summary: We are seeking a Customer Service Administrator to join our team, initially to cover maternity leave. The position may become permanent following the initial contract term. Duties include: - Assist customers with waste collection bookings, quotations and taking payments over the phone. - Update customer records with details of bookings, phone...

  • Customer Assistant

    6 months ago


    Burton-On-Trent, United Kingdom M&S Full time

    **All the details** **Working Pattern** **Week 1** **Wednesday: 06:00-15:30** **Thursday: 06:00-15:30** **Saturday: 06:00-15:00** **Week 2** **Sunday: 08:00-16:30** **Tuesday: 06:00-15:30** **Friday: 06:00-16:00** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of...


  • Burton-On-Trent, United Kingdom Hobbycraft Full time

    37.5 hours a week 5 days over 7 Weekend working essential 33 days holiday Employee Assistance Programme Birthday Day Off **Join the Creative Customer Service Team at Hobbycraft!** Are you passionate about arts and crafts? Do you have a natural flair for helping and a talent for providing exceptional customer service? If so, Hobbycraft, the leading...

  • Customer Advisor

    5 months ago


    Burton-On-Trent, United Kingdom Boots Full time

    Summary Job Reference: - 227815BR Burton On Trent, Coopers Square Permanent 37.5 hours per week **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different....


  • Burton-On-Trent, United Kingdom The Recruitment Group Full time

    Customer & Sales Advisor Salary - up to £22k Quarterly Performance Bonus Burton on Trent Customer service/ Order processor / In Bound Calls / Enquiries / DE13 The recruitment group is working with the UK’S largest steel Lintel manufacturer & Europe’s fasting growing roof window Manufacture. Purpose of the Customer & Sales Advisor role: We are...


  • Burton-On-Trent, United Kingdom F H Brundle Full time

    **Responsibilities**: - Respond to customer enquiries in a timely and professional manner. - Provide accurate information about products and services. - Resolve customer complaints in a positive and effective manner. - Maintain customer records and update customer information as needed. - Identify customer needs and suggest appropriate products and...


  • Burton-On-Trent, United Kingdom F H Brundle Full time

    **Responsibilities**: - Respond to customer enquiries in a timely and professional manner. - Provide accurate information about products and services. - Resolve customer complaints in a positive and effective manner. - Maintain customer records and update customer information as needed. - Identify customer needs and suggest appropriate products and...


  • Burton-On-Trent, United Kingdom Distinct Recruitment Full time

    A lovely, varied customer support and admin role, with a cracking benefits package including bonus of up to 10% of salary, Hybrid Working, Private Healthcare, Life Assurance, Discounted mobile phone and Broadband packages, £300 towards training (anything you fancy e.g. kickboxing, pet grooming etc!) Free Parking and an early finish every Friday. Hours:...


  • Burton-On-Trent, United Kingdom Wabtec - LH group Full time

    **Who will you be working with?** We are seeking an experienced Customer Service Coordinator to join our team at the LH Group (a Division of Wabtec UK Ltd) based in Burton on Trent we support our customers through maintenance and operation optimisation with customised solutions for spare parts, repair, and overhaul activities on existing...

  • Customer Assistant

    5 months ago


    Burton-On-Trent, United Kingdom M&S Full time

    **All the details** **Work Pattern**: **Tuesday: 11.30-17.30** **Wednesday: 8.30-16.30** **Friday: 12.00-17.30** **Saturday: 8.00-15.00** **Sunday: 10.30-16.00** **Tuesday: 11.30-17.30** **Wednesday: 8.30-16.30** **Friday: 11.30-18.30** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers...