Sales Assistant

**FULL TIME = 35 - 40 hours per week, including ONE of the weekend days.**

**Specsavers Role Guide - Optical Assistant (Level 1 - 3)**

The role will involve: Being on your feet all day, working weekends with great career opportunities.

**Role Overview**

To assist in the operation of the store in order to achieve sales targets and profitability through the effective dispensing of lenses and the delivery of excellent customer service, and to be a valuable part of a successful retail team

**About the Role**

You will receive thorough training and development to enhance your understanding of optical products, so previous Optical experience is not always necessary, but a passion for fantastic customer service is a must Some of the key tasks are as follows
- Explore customer needs thoroughly, and approach customers to offer assistance
- Good knowledge of Specsavers products, especially single vision lens types and treatments
- Understand visual perception and basic visual defects
- Analyse prescriptions accurately, and dispense single vision lenses accordingly
- Ensure collections are conducted in a professional manner ensuring fit, comfort and visual acuities are checked accurately
- Book and change customer appointments on the in-store computer system
- Operate the till effectively and accurately
- Work to Specsavers Customer Service Standards, communicating effectively with all customers throughout the customer journey
- Actively seek to improve your own skills and product knowledge
- Participate in creating a positive team spirit within the store, by actively seeking to improve your own knowledge and skills and participating in all training sessions
- To be recognised as an Optical Assistant Level 1 you will need to fully complete the following internal courses: Green Blood Club, Customer Journey - the beginning, Customer Journey - Getting it right first time, Hearcare Heroes and Shouting Contact Lenses
- To be recognised as an Optical Assistant Level 2 and 3 you will need to fully complete the following internal courses: Ready to Serve programme, High Index Dispensing
- Go above and beyond your job role to support the business and directors.
- Attitude - must be positive, helpful, willing to support colleagues and always have the best interest of the business at heart.

**Your Objectives**
- Achieve excellent Mystery Shopper scores
- Ensure customer needs are met at every opportunity
- Provide confident and effective frame selection and styling choices
- Provide professional collections that create a positive lasting impression
- Carry out all basic till transactions and customer paperwork correctly
- Follow NHS guidelines at all times
- Effectively inform customers about all Specsavers products and offers.
- Assisting with the manufacturing process of the glasses to ensure there are no delays ot the customer.
- Understand the importance of Cost of Sales and minimising remakes.
- Self development through Ilearn.

Level 2
- Dispense different single vision, high index, multifocal and aspheric lenses and a range of frame types, describing their features and benefits, and their costs
- Conduct high index collections in a professional and effective manner
- To effectively deal with customer concerns including in relation to multifocal lenses
- To accurately describe the term presbyopia and describe the different ways it can be treated
- Deal with customer queries regarding Specsavers Hearcare
- Resolve any visual problems that customers have with new glasses

Level 3
- Deliver complex dispensing and advanced problem solving
- Conduct multifocal collections in a professional and effective manner
- Recognise abnormal ocular conditions
- Ensure occupational lenses are dispensed accurately
- Dispense complex prescriptions including ability to demonstrate how to calculate edge thickness for a variety of frames and lenses including plus and minus prescriptions and oblique cyls and lenticular lenses
- Able to undertake the role of Internet Dispensing Specialist (IDS) if required
- Actively demonstrate a number of ways to help control costs in your store
- Meet and exceed all personal and team goals
- Saving refunds and remakes.
- Be an ambassador for the Specsavers brand at all times

**About Specsavers**

Our passion is to deliver outstanding customer care, combined with sound dispensing advice and product recommendations that best suit individual customer needs. In additional to the highest quality equipment, we aim to provide both our store staff and our customers with an excellent overall environment. At Specsavers, we treat people as we would wish to be treated, and as such, you will be supported by well trained and motivated retail staff, in addition to an expert professional team. Our expectation is that you will share our vision to provide our patients with the very best professional service as well as exceptional customer care on every visit to your store.

**Our Vision**: To passionately provide best va