Telephonist

Are you dynamic and love a fast pace working environment.....An exciting opportunity has arisen within the Ophthalmology department for a Telephonist/Receptionist. The post is for 37.5 hours and is to support a very busy department.

The post holder will be required to have an essential Customer Service/Call centre background.

They will also be required to provide high quality of booking and rearrange appointments over the telephone and will need to be flexible in their working.

Excellent accuracy, organisational, delegation and communication skills are essential for this post, liaising with both the general public and colleagues.

The successful applicant will be expected to organise their workload and co-ordinate their activities. The ability to work under pressure and to use one’s own initiative is also essential in this role. Excellent accuracy, organisational and communication skills are essential for this post, liaising with both the general public and colleagues.

We are an extremely busy department within the hospital and the main first point of contact for our patients therefore, a courteous, helpful and positive telephone manner and excellent communication skills are essential.

The post holder will be required to provide an efficient reception service, greeting patients, public and visitors and booking of appointments.

Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.

We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.

The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.

During the Coronavirus pandemic, the Trust was recognised nationally for its ‘Be Safe Be EquiPPEd’ campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.

The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.

At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.

The successful applicant will
- Have a flexible attitude
- Be work Orientated
- Have an ‘Out of the Box’ attitude
- Have a confident and enthusiastic personality
- Be Computer literate [Office 365 necessity]
- Have a natural enthusiasm to help people
- Show empathy to callers when required
- Have a positive attitude
- Be a great team player
- And above all - BE RELIABLE
- thank you for taking the time in reading our advert and I wish you luck in your search for a more suitable position.