Technical Operator

4 weeks ago

Salford, United Kingdom Stream Full time

**Are you keen to break into a career in the online video sector?**

StreamAMG, an innovative and award-winning tech company, is seeking a talented Technical Operator to join our Manchester team. As an industry leader, we pride ourselves on delivering exceptional video experiences and utilizing cutting-edge AWS infrastructure and technologies.

If you aspire to be at the forefront of broadcasting, this is an excellent opportunity for your first career move. You'll be responsible for delivering the biggest live sporting events to fans worldwide, operating in challenging and dynamic environments that offer excitement and rewards.

As a Technical Operator within our Operational Delivery team, you will collaborate closely with the Operational Planning team and other delivery staff to ensure the flawless delivery of every event on our client’s platforms. You'll leverage your keen eye for detail and expertise in state-of-the-art cloud infrastructures to achieve excellence.

As part of the PA Media group of companies the career opportunities are plentiful and as part of our “Stronger Together” programme you’ll be able to access a range of career paths in media.

**What you’ll be doing...**
- Execute daily tasks in accordance with department processes and procedures, ensuring accurate completion of check sheets when necessary.
- Follow technical procedures and processes to guarantee successful event delivery for clients.
- Provide support to clients, promptly responding to any issues and following established procedures.
- Utilize live production equipment for correct ingest and signal switching, adhering to prescribed processes for accurate delivery.
- Collaborate with 2nd line support teams to resolve system issues when required.
- Perform end-to-end monitoring of live streams at the user level, ensuring optimal quality for clients.
- Offer additional support to the customer service department as needed.

**What you’ll need...**

**Are you?**
- Strong communication skills to effectively interact with clients and internal teams?
- Excellent problem-solving abilities to address challenges in a fast-paced environment?
- Eagerness to learn new streaming and broadcasting technologies, with a focus on cloud-based solutions like AWS Media Services Live?

**What we can offer you...**

As well as a competitive basic salary reflecting the experience you bring you can also expect.
- A flexible workplace, with support for hybrid working.
- A range of attractive benefits which recognise your contribution including:

- 5 weeks holiday plus 8 public holidays (pro-rated for part time employees)
- Holiday purchase scheme
- Life assurance (4x salary)
- Enhanced pay for maternity, paternity and adoption leave
- Cycle 2 work scheme
- Company Pension
- Employee Assistance Programme
- Wellbeing Day

**Inclusion **

We’re working hard to ensure we provide an inclusive environment and as well as your skills and experience we’re also focused on who you are and what else you can bring.

We recognise the importance of a healthy work life balance and positively encourage agile working. We are always open to discuss an individual’s flexible working needs so please speak to us during the recruitment process to understand what this could look like for you. We will do everything we can to support you.

**Why Wait...?

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