Admin Assistant

4 weeks ago

Northwood, United Kingdom MD Homes Full time

**About the Role**

As an Admin Assistant at Northwood Nursing Home, you will play a crucial role in supporting our care team and ensuring the smooth operation of administrative tasks. Your responsibilities will include:

- **Answering Phone Calls**: You’ll handle incoming calls, directing them to the appropriate staff members and providing helpful information to callers.
- **File Management**: Organizing and maintaining resident files, ensuring accuracy and confidentiality.
- **Supporting Managers**: Assisting managers with administrative tasks, such as scheduling, record-keeping, and data entry.
- **Welcoming Visitors**: Greeting visitors warmly, making them feel comfortable, and providing necessary information about the home.
- **Resident Engagement**: Interacting with residents, showing empathy, and addressing their needs with kindness and patience.
- **Guided Tours**: Conducting tours for prospective clients and their families, showcasing the unique features of Northwood Nursing Home.
- **Creating a Positive Environment**: Going above and beyond to contribute to a vibrant and happy atmosphere within the home.
- **Complex Needs Environment**: Comfortable working in an environment where residents have complex needs, including challenging behaviors. You’ll demonstrate patience, adaptability, and a compassionate approach.

**Creating a Positive Environment**

Across everything you do as an Admin Assistant here, you’ll go out of your way to help us create a vibrant, happy atmosphere within the home.

**About You**

We’re looking for someone who possesses the following qualities:

- **Multitasking Skills**: Ability to handle multiple tasks efficiently and prioritize effectively.
- **Computer Proficiency**: Comfortable using common office software and systems.
- **Confident Telephone Manner**: Clear communication skills over the phone.
- **People-Oriented**: A genuine interest in our residents and their families.

In recognition of your dedication, we offer:

- **Competitive Pay**: A competitive rate of pay for your role.
- **Training and Development**: Access to training courses designed to enhance your skills and confidence.
- **Employee Recognition**: Monthly rewards for outstanding performance and Long Service Awards.

If you’re passionate about using your administration and people skills to contribute to high-quality care, Northwood Nursing Home is a rewarding place to be

Note: This job description is intended to provide a general overview of the position. It is not intended to be an exhaustive list of all responsibilities, duties, qualifications, or requirements associated with the role of Administrative Assistant.

**Job Types**: Part-time, Permanent

**Salary**: £12.00-£13.00 per hour

Expected hours: No less than 25 per week

**Benefits**:

- Company pension
- Discounted or free food
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Loyalty bonus
- Yearly bonus

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: MDH-NNH-Admin-2024

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