Host/hostess

2 weeks ago

Bath, United Kingdom Hallmark Care Homes Full time

Hallmark Care Homes is a family-run provider of care homes across the UK, we understand the importance of nurturing relationships and so all of our care is centred around family values. We have 20 care homes across the country, filled with innovative facilities and supported by a dedicated care team for a comfortable stay alongside the highest quality care available.

**The Role**:
Reporting to the Hospitality Services Manager, the Host is responsible for delivering high standards of hospitality services, dining experience expectations and maintaining compliance with policies and procedures.

The Host will ensure that all residents and visitors are greeted in a polite, friendly and professional manner. Customer service will be at the forefront whilst also ensuring enablement is supported where appropriate.

**You will**:

- Greet residents, relatives and all visitors to the home in a warm friendly manner, offering refreshments where appropriate and always present a professional image.
- Assist the Reception Team and the Lifestyle Team when required with activities relevant to job role.
- Support residents to maintain independence by pouring their own drinks and helping themselves wherever possible, and providing residents with room service and regular opportunities for refreshment.
- Ensure dining rooms and communal areas are well presented, clean and well stocked at all times enabling residents to support with table laying should they wish to.

**You will be**:

- Outstanding. We are rated by residents, relatives and our communities so highly because of our team.
- Ethical. We do things the right way, and live by our Charter.
- Customer service focussed. With 2 years’ experience in a similar role, ideally in the food and beverage industry.

**You can expect**:

- To work with a company that is values driven and sees people as our greatest asset.
- Industry leading training and development coupled with excellent career progression.
- Excellent benefits, including pension, life assurance, and optional healthcare as standard.
- Use of our rewards and discount scheme - Hallmark Rewards.
- Work - Life balance.

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