Swleoc Outpatient Clerk

SWLEOC Outpatient Clerk Band 3

Working within the SWLEOC Outpatient team, the post holder will be responsible for booking patients into appointments per the RTT policy. The post holder will book from the outpatient waiting list, nurse clinics, new and post-op follow-up patients and physio clinics. The post holder will answer the telephone and deal with queries efficiently and proactively.

**Interview date**: TBC

Based on a speciality clinical team, the post holder will support all administrative and clerical issues relating to patients' care pathway, tracking and supporting them from referral to treatment &/or discharge.

The postholder will provide a patient-focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.

The post holder will ensure high levels of patient care by assisting the Outpatient Supervisor and by being an accessible, customer focused and knowledgeable point of contact.

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.