Sr. Technical Support Specialist Iii

3 weeks ago

Aberdeen, United Kingdom Sphera Solutions Full time

Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world.

Sphera is a portfolio company of Blackstone, a U.S.based alternative asset investment company that focuses on private equity, technology and innovation, and more. Blackstone businesses succeed through strong partnerships, a personalized approach and a commitment to exceptional performance with uncompromising integrity. Sphera and Blackstone are leaders in the Environmental, Social and Governance (ESG) space.

We are guided by our core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration. These values help us recruit the right talent to join our rapidly expanding team of around 1000 Spherions around the globe. It is important to us that each and every Spherion is not only eager to challenge themselves and knows how to get work done but is an awesome addition to our company culture.

**Job Description**:
General Job Duties:
- Provides functional and technical assistance to customers for Control of Work.- Responds to customer requests within stated guidelines and contractual Service Level Agreements.- Research and recommend known technical & functional solutions to customers, develop workarounds and in some cases solutions for resolution.- Provides consistent and timely status updates to customer issues.- Contributes to the technical knowledge base.- Demonstrates a consistent and positive customer support orientation.- Participates in Application Support initiatives.- All other assigned project(s)

Specific Job Duties:
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the levels of knowledge, skill, and/or ability necessary to perform the job at acceptable standards.- A college/university degree in Computer Science, Information Technology, related Engineering Degree or equivalent- Ideally 5+ years of Sphera product experience- Knowledge of MS SQL Server as well as Oracle databases. Must be able to write queries to investigate underlying database.- Server and network administration & troubleshooting skills with Microsoft Windows Products- Web-based enterprise software support experience in IIS- Effective written and verbal communication skills to deliver world-class customer support- Advanced listening skills and customer service attitude with the ability to show sensitivity to user’s questions and requests- Ability to manage time and work flow to meet service levels and priorities- Ability to set and manage client expectations- Ability to write technical information in a structured manner- A self-starter who is results-oriented and able to operate effectively within a team environment- Sound judgement, analysis skills- Strong inter-personal skills

Other skills:
- Proficiency in English - Other known languages are an asset

Sphera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

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