Housing Apprenticeship

2 months ago

Houghton le Spring, United Kingdom New College Durham Full time

Opportunity information

Duration 23 months
Advert closing date 21/07/2023

Description

Principal Accountabilities
- To gain experience in the full range of tasks within the apprenticeship framework
- To contribute to the full range of tasks associated with the day to day running of Gentoo Housing (under supervision), including:

- Helping customers with a wide range of housing related enquiries
- Carrying out a range of administrative support functions
- Helping tenants to manage their tenancy in a successful way
- Working on frontline reception desk
- Arranging appointments for tenants
- Maintaining accurate tenant records
- To develop good working relationships with colleagues and support them when required.
- To complete all relevant training and assessments associated with the apprenticeship within given timescales.

Period
- 2 Years

Training

The list is typical of the level of duties which the post holder is expected to perform or be responsible for. It is not necessarily exhaustive and other duties of a similar type and level may be expected from time to time.

**Job Title**: Housing Apprentice

**Department**: Housing

**Section**: various

**Grade**: Apprentice

**Responsible for**: N/A

**Responsible to**: Neighbourhood Operations Manager
Purpose of the

**post**: To develop the skills and knowledge to assist in a housing office environment.

Job Description and Person Specification
Cultural Values
- Do the right thing.
- Make a difference.
- Work together.
- Keep learning.
- Give all you’ve got.

Group Responsibilities
The post holder will act as an ambassador for Gentoo Group.
The post holder must at all times comply with the Equality and Diversity policies and adopt the Group’s culture of inclusion, fairness and respect. The post holder will be expected to have an understanding of inclusivity in relation to age, disability, ethnicity, gender, gender reassignment, religion and belief and sexual orientation.
The post holder must at all times comply with the Health and Safety policy and procedures and must draw to their manager’s attention any unsafe working practice and conditions.
The post holder will comply with the Information Security policy and must draw to their manager’s attention any security breaches.
The Group places great importance on sustainability and environmental management. It is the responsibility of the post holder to ensure that in their day to day activities they embrace sustainability and minimise the Group’s impact on the environment by minimising waste and maximise recycling, saving energy, and travelling smarter in accordance with the Environmental Policy.

Job Description and Person Specification
Skills and Knowledge
- Enthusiasm and a positive attitude
- Be keen to learn, an attentive listener who can understand and follow instructions
- Have effective communication skills and will not be afraid to ask questions
- Be a team player, willing to work hard to get the job done efficiently, to a high standard and support their colleagues
- Have good customer care skills - our tenants and customers are at the heart of our business so we are looking for people who want to make a difference
- Be a good problem solver and a logical thinker
- Have a good attention to detail
- Have good I.T. skills

Entry requirements

Experience, Qualifications or Training
- Must have a minimum 4 GCSE passes (Grade 4/C or above), including Maths and English

Other Requirements
- You will also need to be able to meet the travel requirements of the post which will mean being able to get to and from both your place of work and college.

Training to be provided

Training

The list is typical of the level of duties which the post holder is expected to perform or be responsible for. It is not necessarily exhaustive and other duties of a similar type and level may be expected from time to time.

Things to consider

Skills required

Array

Future prospects

Hours per week 37
Working week Full Time

Houghton le Spring, Tyne and Wear, England, DH4 4AJ

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