Graduate Insurance Job

3 weeks ago

Haywards Heath, United Kingdom Resolve Recruitment Services Full time

Resolve Recruitment are delighted to be working with a dynamic and forward-thinking insurer who have an exciting opportunity available for a Customer Services Advisor to join their fast-paced company. This position would suit a recently qualified graduate with a minimum degree of 2:2.

We’re recruiting for talented and motivated individuals with a passion for continuous improvement in a customer service focused role This is an exciting and unique opportunity to build and shape the customer experience.

You will be much more than a customer service agent by servicing and supporting customers whilst owning and improving standard operating procedures, delivering continuous improvement and shaping a customers journey.

Are you hungry to be part of a new evolving team shaping our customer journey? Are you looking for an exciting new career that’s different with plenty of progression and opportunities to grow further We would love to hear from you

Here’s a taste of what you can expect working with this dynamic insurer:

- **Generous competitive starting salary of up to £25,000 - Depending on experience**:

- **Home working opportunity of 3 days a week from home and 2 office days following training and passing your probation**:

- **Monday to Friday 9am to 5:30pm**:

- **Minimum 25 days’ holiday plus bank holidays (and the chance to buy and sell days)**:

- **‘Your Time in Need’: five days’ paid leave for compassionate or emergency reasons**:

- **A paid day off every year for charity work**:

- **Fantastic training and development**:

- **A fun, energetic and lively working environment**

**Customer Advisor**

**Responsibilities**:

- Assisting customers with buying and servicing insurance policies
- **Engaging with customers by phone and webchat in a contact centre environment**:

- Continuously feedback into the customer improvement cycle to shape best practice by providing detailed information for our customer journey
- Engage in a variety of activities, flexing between helping customers, new and existing projects and experiments in line with business needs
- Following company processes and guidance to reduce errors whilst continuously looking for opportunities to improve these and reporting back to the business
- Contributing and building knowledge, training and process documentation
- Testing of systems, process changes and new initiatives
- Onboarding new products and services to determine the best strategy
- Any other reasonable duties as required

**Customer Journey Specialist Experience & Knowledge**:

- **Previous experience of working in a customer services contact centre role or similar customer facing environment (essential), although recently qualified graduates will be considered.**:

- Confident to identify continuous improvement gaps in a customers journey
- Knowledge of continuous improvement processes (an advantage)
- Able to communicate clearly to stakeholders in the business with new improvement ideas
- Confident IT and software skills, including good Microsoft Excel and Word knowledge
- Good communication skills, both verbal and written
- Excellent time management and organisation skills
- Strong problem solving skills with the ability to adopt a logical approach to resolving problems
- Strong data and statistical analysis skills

If you are ambitious and would like to enjoy a career with a fast-growing insurer, then please get in touch ASAP.

IND1

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£25,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Haywards Heath, West Sussex: reliably commute or plan to relocate before starting work (required)

Application question(s):

- You must be UK based. This is a deal breaker.
- Are you a recently qualified graduate with a minimum 2:2 degree?

Work Location: Hybrid remote in Haywards Heath

Reference ID: A7789

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