Workflow Co-ordinator

3 weeks ago

London, United Kingdom Williams Lea Full time

Workflow Coordinator

Job title: Workflow Coordinator

**Salary**: £38,000 plus 15% shift allowance (£43,700 total)

Location: London, EC1A 1HQ

Contract: 12 month Fixed Term Contract, with the possibility of being made Permanent

Shifts: 37.5 hours a week, Monday to Friday, 4pm until Midnight with 1 hour unpaid break

Work Model: Fully onsite due to nature of role

Williams Lea seeks a Workflow Coordinator to join our team

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

Sound good so far? Then this is the perfect position for you, and you are just the individual that we are looking for

Purpose of the role

Responsible for the intake, prioritisation and deadline management of all client submissions submitted through Presentation Services. The role requires the individual to work as part of a team, liaising closely with clients, operators and colleagues to ensure all documents are amended and delivered as agreed.

Responsible for primarily ensuring that a first class service and experience is delivered to the client at all times always taking in to account customer journey and experience as well as Williams Lea contractual SLA’s and Operational requirements.

Key Responsibilities
- Manage submission of work from clients ensuring all relevant information is captured and submitted for each request
- Advising/Consulting clients on best practice for mark-up submission
- To act as a key client point of contact
- Estimating production times through a thorough pre-flight, agreeing deadlines and overall Symphony and workflow management and ensuring that all instructions are clear and documented in the work ticket
- Clarifying any job-related queries before delivery to the operational team
- Carefully following the process for off-shoring work to India and ensuring the monthly offshore target is met
- Proactive management of all deadlines for London and India. Obtaining regular updates from Operators (London) and Workflow (India) regarding document progress
- To build professional and working relationship with all clients and colleagues to promote a strong working team
- Renegotiating deadlines. Ensuring the client is communicated to at an appropriate level and frequency
- Handling all queries relating to documents from clients and Operators. Offering clients solutions to problems
- Services and requirements to conform to the Service Line Agreement (SLA) for this account
- Coverage of incoming telephone calls to Print Services in the absence of Print staff
- To liaise directly with Operators, other Workflow Coordinators and Shift Managers on a regular basis to give updates on workflow, deadlines, issues and full handovers so that the client’s requirements can be effectively managed across shifts
- Maintain a productive working atmosphere, which promotes teamwork, service excellence and commitment to daily production and contractual targets
- Ad-hoc courier requests

General tasks:

- You will be predominantly required to conduct front desk and workflow as well as utilised in operational activities
- Ad-hoc random Quality Assurance checking of team’s output
- Providing feedback on team’s operational performance to Shift Manager
- Escalating operational training requirements to Shift Manager for inclusion in personal development plans
- Discussing operational concerns with your Shift Manager to enable them to formally resolve
- Building strong relationships with the Regional teams. Ensuring daily communication to the India team to determine any issues and agreeing resolutions
- Where possible, ensuring that Moscow Presentations Operator is supported and utilised
- In absence of Shift Manager, manage and escalate any serious or notable issues to incoming Shift Manager or Operations Manager
- Provide shift updates upon Shift Managers return from leave
- In absence of a Shift Manager or Manager, ensure all sickness calls and leave requests are recorded immediately
- To follow departmental procedures as required
- Keep the front desk area tidy and clean at all times
- Undertake any ad-hoc duties as requested by Shift Manager or Management

Key Skills
- A very good understanding of customer service with excellent client focus
- Must have extensive knowledge of Word, Excel and PowerPoint 2007. A theoretical knowledge of graphics production would be an advantage
- Customer focus must be at the heart of everything you do
- A friendly and helpful approach with both clients and colleagues is a must
- Experience of working in a corporate culture
- Ability to estimate DTP and minor Graphics requests
- Ability to work under pressure to tight deadlines
- Strong service mentality, commitment to service excellence is essential
- Empathetic to client pressures and understanding of industry demands
- Effective communication skills, both verbal and written
- Strong organisational skills
- Adaptable, flexible attitude
- Ability to

  • Creative Workflow Co-ordinator

    5 days ago

    London, United Kingdom Williams Lea Full time

    Creative Workflow Co-ordinatorMake sure to apply with all the requested information, as laid out in the job overview below.Job title: Creative Workflow Co-ordinatorSalary: £38,000 per annumLocation: London JPMCContract: Permanent, full timeHours: 37.5 hours per weekShifts: Monday through Friday 09:00-17:00Break details: 30-minute lunch, unpaidWork model:...

  • Creative Workflow Co-ordinator

    5 days ago

    London, United Kingdom Williams Lea Full time

    Job DescriptionCreative Workflow Co-ordinatorJob title: Creative Workflow Co-ordinatorSalary: £38,000 per annumLocation: London JPMCContract: Permanent, full timeHours: 37.5 hours per weekShifts: Monday through Friday 09:00-17:00Break details: 30-minute lunch, unpaidWork model: Hybrid – at least 2 days a week in the London office (25 Bank Street, Canary...

  • Creative Workflow Co-ordinator

    6 days ago

    London, United Kingdom Williams Lea Full time €38,000

    Creative Workflow Co-ordinator Job title: Creative Workflow Co-ordinator Salary: £38,000 per annum Location: London JPMC Contract: Permanent, full time Hours: 37.5 hours per week Shifts: Monday through Friday 09:00-17:00 Break details: 30-minute lunch, unpaid Work model: Hybrid – at least 2 days a week in the London office (25 Bank Street, Canary...

  • Creative Workflow Co-ordinator

    6 days ago

    London, United Kingdom Williams Lea Full time

    Creative Workflow Co-ordinatorJob title: Creative Workflow Co-ordinatorSalary: £38,000 per annumLocation: London JPMCContract: Permanent, full timeHours: 37.5 hours per weekShifts: Monday through Friday 09:00-17:00Break details: 30-minute lunch, unpaidWork model: Hybrid – at least 2 days a week in the London office (25 Bank Street, Canary Wharf).Williams...

  • Creative Workflow Co-ordinator

    5 days ago

    London, United Kingdom Williams Lea Full time €38,000

    Creative Workflow Co-ordinator Job title: Creative Workflow Co-ordinator Salary: £38,000 per annum Location: London JPMC Contract: Permanent, full time Hours: 37.5 hours per week Shifts: Monday through Friday 09:00-17:00 Break details: 30-minute lunch, unpaid Work model: Hybrid – at least 2 days a week in the London office (25 Bank Street, Canary...

  • Creative Workflow Co-ordinator

    7 hours ago

    London, United Kingdom Williams Lea Full time

    Creative Workflow Co-ordinatorJob title: Creative Workflow Co-ordinatorSalary: £38,000 per annumLocation: London JPMCContract: Permanent, full timeHours: 37.5 hours per weekShifts: Monday through Friday 09:00-17:00Break details: 30-minute lunch, unpaidWork model: Hybrid – at least 2 days a week in the London office (25 Bank Street, Canary Wharf).Scroll...

  • Creative Workflow Co-ordinator

    5 days ago

    London Area, United Kingdom Williams Lea Full time

    Creative Workflow Co-ordinator Job title: Creative Workflow Co-ordinator Salary: £38,000 per annum Location: London JPMC Contract: Permanent, full time Hours: 37.5 hours per week Shifts: Monday through Friday 09:00-17:00 Break details: 30-minute lunch, unpaid Work model: Hybrid – at least 2 days a week in the London office (25 Bank Street, Canary Wharf)....

  • Creative Workflow Co-ordinator

    5 days ago

    London Area, United Kingdom Williams Lea Full time

    Creative Workflow Co-ordinatorJob title: Creative Workflow Co-ordinatorSalary: £38,000 per annumLocation: London JPMCContract: Permanent, full timeHours: 37.5 hours per weekShifts: Monday through Friday 09:00-17:00Break details: 30-minute lunch, unpaidWork model: Hybrid – at least 2 days a week in the London office (25 Bank Street, Canary Wharf).Williams...

  • Creative Workflow Co-ordinator

    5 days ago

    London Area, United Kingdom Williams Lea Full time

    Creative Workflow Co-ordinatorJob title: Creative Workflow Co-ordinatorSalary: £38,000 per annumLocation: London JPMCContract: Permanent, full timeHours: 37.5 hours per weekShifts: Monday through Friday 09:00-17:00Break details: 30-minute lunch, unpaidWork model: Hybrid – at least 2 days a week in the London office (25 Bank Street, Canary Wharf).Williams...

  • Workflow Manager

    4 weeks ago

    London, United Kingdom Major Players Full time

    Workflow Co-ordinator £35K-£40K Mayfair Major Players are working with an integrated agency who are looking for a Workflow Co-ordinator to join their team and you will be working work on-site with an exciting client in their In-house design studio. You will be responsible for the day-to-day workflowmanagement of Print and Digital projects, and this is...

  • Workflow Co-ordinator

    2 days ago

    London, United Kingdom Williams Lea Full time

    Evening Workflow Coordinator Job title: Workflow Coordinator **Salary**: £38,000 plus 15% shift allowance (£43,700 total) Location: London, EC1A 1HQ Contract: 12 month Fixed Term Contract, with the possibility of being made Permanent Shifts: 37.5 hours a week, Monday to Friday, 4pm until Midnight with 1 hour unpaid break Work Model: Fully onsite due...

  • Pcn Workflow Coordinator

    6 days ago

    London, United Kingdom Aplos Health Primary Care Network Full time

    Aplos Health PCN Workflow Co-ordinator (Practice Administration & Clinical Coding)Job Title: PCN Workflow Co-ordinator **Hours**:25 - 37.5 hours per week **Number of Posts**:3-5 **Salary**: £12 per hours + NHS Pension **Location**:Remote, Cross working across Aplos Health PCN Practices **Reports to**:Practice Manager, PCN Manager Overview Aplos Health...

  • Technical Project Co-ordinator

    1 week ago

    London, United Kingdom The People Co. Assure Jobs Full time

    **The Company / Role.** A global business, iconic brands, a rich heritage, a leading food/drinks organisation, multi-sited factories across most continentsthese are all hallmarks of this blue chip, instantly recognisable business. Their values embrace serving customers with quality products again and again and their culture enables their management and...

  • Media Content Co-ordinator

    1 month ago

    London, United Kingdom OR Media Full time

    OR Media are looking for an Operations Co-ordinator to work within the Acquisitions & Reversions team. Full time, 12 month contract. Hybrid working offered with 3 days per week in our Central London offices. You will be part of a team that acquire and reversion television productions for International & Middle East Broadcasters, responsible for assisting...

  • Creative Workflow Coordinator

    6 days ago

    London, United Kingdom Intelligent Office Full time

    Creative Workflow Co-ordinator Job title: Creative Workflow Co-ordinator Salary: £38,000 per annum Location: London JPMC Contract: Permanent, full time Hours: 37.5 hours per week Shifts: Monday through Friday 09:00-17:00 Break details: 30-minute lunch, unpaid Work model: Hybrid – at least 2 days a week in the London office (25 Bank Street,...

  • Legal Secretarial Co-ordinator

    2 months ago

    London, United Kingdom McKinlay Law Full time

    Expanding City firm are looking to recruit an experienced legal secretarial co-ordinator to manage a team of thirteen PA’s. This is a new role and will include day to day management of secretarial allocation and workflow as well as mentoring and upskilling the team. Extensive liaison with key stakeholders including IT to enhance the performance of the...

  • Legal Secretarial Co-ordinator

    24 hours ago

    London, United Kingdom McKinlay Law Full time

    Expanding City firm are looking to recruit an experienced legal secretarial co-ordinator to manage a team of thirteen PA’s. This is a new role and will include day to day management of secretarial allocation and workflow as well as mentoring and upskilling the team. Extensive liaison with key stakeholders including IT to enhance the performance of the...

  • Post Producer Co-ordinator

    3 days ago

    London, United Kingdom Advertising Producers Association Full time

    Shoreditch-based Agile Films are looking for an enthusiastic and diligent full-time Post Production Co-ordinator to be working across our ever-growing post-production and animation studio. You will be a core team member, working closely with our producers, editors and animators to support projects being delivered on time, budget and to the highest standard....

  • Post Producer Co-ordinator

    10 hours ago

    London, United Kingdom Advertising Producers Association Full time

    Shoreditch-based Agile Films are looking for an enthusiastic and diligent full-time Post Production Co-ordinator to be working across our ever-growing post-production and animation studio. You will be a core team member, working closely with our producers, editors and animators to support projects being delivered on time, budget and to the highest standard....

  • Post Producer Co-ordinator

    3 days ago

    London, United Kingdom Advertising Producers Association Full time

    Shoreditch-based Agile Films are looking for an enthusiastic and diligent full-time Post Production Co-ordinator to be working across our ever-growing post-production and animation studio. You will be a core team member, working closely with our producers, editors and animators to support projects being delivered on time, budget and to the highest standard....