Salesforce Administrator

2 weeks ago

London, United Kingdom Capita Full time

Are you a conscientious Salesforce Administrator with exceptional communication skills looking to move into a team that will value and support you to develop in your career?

You’ll be exposed to a variety of customer-facing projects that utilise new generation technology with the purpose of improving society. Our citizen centric approach gives us a product-obsessed mentality while also prioritising excellent customer experience. This creates the perfect hub to develop your credentials as an expert in your field and embrace the career-boosting challenge of working end-to-end on digital solutions.

We are proud to be able to provide an opportunity for the team to design and build products which make a difference in the public sector. The products that we work on impact and improve the experience of citizens in the UK and beyond.

**Job title**:
Salesforce Administrator

**What you’ll be doing**:
As a Salesforce Administrator, you will be responsible for the technical ownership of products and features, working with both technical and non-technical stakeholders to deliver products that match requirements outlined by the wider product team.

As a Salesforce Administrator you’ll be:

- delivering - ensuring successful implementation of product features with high quality configuration and declarative development
- collaborating - working closely with a multi-disciplinary agile squad to define features and solutions
- documenting - ensuring that all product features are clearly documented
- supporting - acting as second line support to ensure swift resolution of any defects and live support issues
- validating - working closely with Business Analysis and Quality Assurance to ensure your solutions meet requirements

**What we are looking for**:
We’re interested in speaking to people who:

- have a strong background in Salesforce administration or declarative development and are passionate about producing high quality solutions within Salesforce
- ideally hold a Salesforce Admin Certification
- have experience working with any of the following technologies, tools and approaches:

- Salesforce platform - creation of custom Salesforce objects layouts and custom workflows
- Working in Salesforce scratch orgs / sandboxes
- Releasing features in Salesforce
- GIT/Gitflow
- Azure Devops or similar CI/CD tooling
- willing to challenge assumptions and decisions where appropriate, to facilitate the team arriving at the most suitable solution
- are confident working independently and collaboratively with the team and stakeholders
- are a strong communicator

**About Capita Technology and Software**:
Capita is the UK's leading provider of business process management and integrated professional support service solutions, with 55,000 staff across the UK, Europe, South Africa and India.

We are a leading IT services company that provides cloud based and infrastructure services to public, private and third sector organisations and specialist managed IT services in the education, government, utilities and charities sectors.

We work in partnership with our customers to gain a deep understanding of their organisation and then create a technology strategy to support transformation, drive operational efficiency and reduce costs. Making IT work better for customers is our ultimate goal.

**What’s in it for you?**
- A competitive basic salary
- **23 **days’ holiday **(rising to 27) **with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

**What we hope you’ll do next**:
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.
- All interviews, assessments

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