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Operations Support Supervisor

4 months ago

East Midlands Airport, United Kingdom The Guide Dogs for The Blind Full time

**Reference **:003103

**Publication end date **:22/08/2023

**Employment Details**:
**Contractual hours**:
35.00

**Salary**:
£24,800 - £28,713.99

**Vacancy location**:
**Location**:
England, Midlands, Midlands & East Region

**Vacancy details**:
**Directorate**:
Operations - Midlands & East

**Job Title**:
Operations Support Supervisor

**Job Level**:
Team Leader

**Contract type**:
Permanent

**External job advert**:
The Operations Support Supervisor helps people with sight loss to live the life they choose by creating and maintaining a professional and pleasant work environment for our front-line staff and service users. Ensuring that anyone engaging with the local office whether in person or through virtual means will experience high standards of customer service and efficient professional support.

We’re committed to enabling our staff to work where best suits the needs of the individual, their team and the organisation. We want our staff to flourish and work in environments which maximises their potential and best serves our stakeholders.

For this role you’ll be working 35 hours per week, worked 9am to 5pm, Monday to Friday. We are looking for you to attend the office at least 2/3 days per week, the remainder of your week may be spent working from home.

We offer a generous pension scheme, annual leave, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

We reserve the right to close adverts earlier than the closing date.

**Diversity**

**Safeguarding**

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

**Essential**
- Educated to post-secondary level with a minimum of 3 GCSE passes including Maths & English at grade C (or equivalent) (QCF level 2 / SQCF level 5)
- Excellent verbal, written, and reading skills required for communications. Good level of mathematics required for financial data processing.
- Experience in a customer service role, and/or office/administration role.
- Involvement in leading or supporting projects to successful conclusion.
- Extensive experience in a supervisory role.
- Completing basic H&S risk assessments.
- Experienced in the use of CRM systems.
- A comprehensive knowledge of GDPR regulations.
- Computer literate with advanced skills in the Microsoft Office suite (Outlook, Excel, Word, PowerPoint).
- Supervision of others - in either a coaching or developing capacity.
- Highly motivated towards delivering a person-centred service.
- Evidence of dealing with confidential issues sensitively and with total integrity.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

**How to apply**

The system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised.

If any mandatory fields are missed, a pop-up box will appear at the top of the page advising which sections require completion.

Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.

**Application Closing Date**:
22/08/2023