Ecommerce Assistant

We are currently looking for an travel passionate and career ambitious Ecommerce Assistant to join our UK Adventure Division of Travelopia.

Exodus Travels & Headwater are our adventure travel brands offering a diverse range of experiences to a wide range of discerning customers in multiple markets including North America and Australasia. Now is the perfect time to join us as the world is opening once again - we are ready to provide the adventure. We are committing to implement meaningful change within our culture by increasing awareness of and counteracting unconscious bias, eradicating systemic barriers, embracing diversity, and engaging all employees in the process.

Exodus Travels & Headwater is part of the Travelopia Group, which comprises the world’s largest collection of specialist travel brands, and has an exciting growth agenda over the next 3 years. Travelopia is a pioneer in the specialist travel sector, with an extensive portfolio of independently operated brands, dedicated to the best customer service and most of which are leaders in their sector. Covering Sailing excursions, Adventure Travel, Safaris, Arctic expeditions, our brands are as diverse as they are exciting, creating unforgettable experiences for customers across the world.

**About the role**:
The Ecommerce Assistant will support the Ecommerce Executive and Online Trading Manager with the day to day running of the website. Ensuring they are constantly up to date with the most relevant information including updating website banners, building landing pages and creation promotions & marketing campaigns.

**What you will be doing**:

- Support the Ecommerce team with key site maintenance, content loading and CMS workload.
- Supporting the Ecom Executive with updating website banners, building landing pages and creating promotions
- Working closely with internal teams such as Creative and Product to ensure website is up to date
- Monitor site alerts, such as spam, feed failures etc daily, and flag any issues.
- Monitor and maintain customer forums.
- Optimise promotional messaging and content - devising creative strategies and ideas to encourage immediate and repeat business.
- Work with the Creative Team to review and refresh existing content (copy/images/video) on our website (including the homepage) ensuring integrity and consistency of content and customer journey.
- Keeping up to date and constantly provide ideas to optimise user journey
- Support the Ecom Executive with performance reporting on a weekly/Monthly basis
- Supporting the team with any ad-hoc requirements
- Process the department’s monthly invoicing making sure they are completed in a timely manner.

**What we are looking for**:

- Experience with content, product & inventory management.
- Analytical skills to draw conclusions from data and sales reports.
- Experience using Google Analytics and are a proficient Excel user.
- A proactive nature, confident with acute attention to detail
- Highly organised with strong communication skills
- Ability to work independently as well as in a team
- A passion for the travel industry and all things ecommerce.
- Previous experience with Drupal and WordPress CMS is an advantage but not essential.

**Our Values**

Our values are to Bring Happiness and Take Responsibility, as well as to Be Ambitious and Always Passionate. This is how we do things. We are looking for people who embrace our values and will live by them.

**Our commitment to Equity, Diversity & Inclusion**

Together we will cultivate a diverse, equitable and inclusive environment, where all our people can flourish and are encouraged to be their unique selves. We are committed to embracing diversity, counteracting unconscious bias, eradicating systemic barriers, and engaging all employees in the process.

**Our commitment to People, Places & Planet**

Our People, Places & Planet plan works towards improving life through travel - for the places we visit on our adventures, the people we meet when there, and the planet which hosts us.