Senior Service Manager

3 weeks ago

Hereford, United Kingdom Stonewater Full time

Stonewater have 20+ years’ experience delivering supported living services including refuge, safe accommodation and community based domestic abuse services. We currently offer accommodation and specialist support across the country, comprising of childrenand young peoples services, homelessness services, women and children’s refuges, LGBTQ+ Safe Space, a South Asian Women’s Refuge and dispersed safe accommodation projects.

We are seeking a Senior Service Manager to oversee some of our services in Swindon and Herefordshire. These include the Safe Space Refuge for those from the LGBTQ+ community who are unable to continue to reside in their current home due to experiencing domesticabuse, hate crime, family breakdowns, and/or discrimination. We are also developing a new safe accommodation service across Herefordshire for survivors of domestic abuse and those at risk of homelessness.

The Senior Service Manager needs to be someone who can nurture a high performing team to deliver top quality support services, demonstrating impact, value, and true customer co-production. The post holder can be based in either region, although will be predominantlybased in Swindon whilst providing support to our team in Hereford. The ability to utilise remote working practices and working flexibly in line with service need and demand is a must.

This is an exciting role and one that is flexible, yet vital. A positive, person focused individual, you will contribute to delivering community and accommodation-based support for some of the most vulnerable members of our community, encouraging a cultureof positive engagement. You will work closely with other relevant organisations to develop and foster strong partnership links across the area to ensure positive and sustainable outcomes, whilst coordinating and line managing the front line team.
- Hold a relevant Level 3 Qualification or equivalent experience in the Domestic Abuse and Supported Living fields
- Have strong leadership skills, with an ability to positively influence and motivate a team, promoting effective and supportive teamwork
- An understanding of support planning, assessing risk and safeguarding issues for vulnerable people
- Have knowledge of the supporting housing sector, including funding frameworks, government policy, housing and benefits advice and support services.
- Have the ability to work positively and creatively with survivors, when their needs can be complex and challenging

**Discover Stonewater**:
Stonewater is a leading housing provider. We manage around 33,600 homes, serving 75,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-buildingprogramme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer.
- Are you ready to **#DiscoverStonewater?**_

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