Support Worker

3 weeks ago

Surrey, United Kingdom Quest24 Recruitment Ltd Full time

**Job Purpose and Context**

**BLOCK BOOKING SHIFTS ARE AVAILABLE ON A TEMPORARY BASIS**

**Key accountabilities and decision making**:

- To enable customers to lead as active and independent lives as possible by providing holistic and personal care.
- Delivering the care plan.
- Prioritising tasks as appropriate.
- Accurate and legible documentation.
- Identifying and ensuring health and safety standards are met.
- Identify and report signs of poor practice or abuse.
- Escalate concerns / issues as appropriate.

**Knowledge and Understanding**

**Skills**
- Ability to read, understand and complete / contribute to care plans.
- Health and safety in the workplace.
- Manual handling procedures.
- Safeguarding vulnerable adults.
- Food hygiene.
- Mental Capacity Act
- Understanding of confidentiality and data protection within a care setting.
- Commitment and passion to provide high quality person centered care.
- Strong interpersonal and empathy skills.
- Approachable attitude.
- Ability to work as part of a team and individually. Ability to prioritise and plan around customer needs.
- Creates an environment where customers feel able to participate and contributes ideas.

E**xperience**

**Qualifications**
- No prior experience of working in a care environment is required.
- PBM Training IS A MUST.

**Key Activities**

**Typical outcomes and measures**
- Provide person centered care and support (including laundry, housekeeping and kitchen duties) as identified in the care plan, whilst promoting choice and enabling customers to maintain independence and dignity.
- The customer is well looked after encouraged to make choices for themselves.
- Knowledge of care plan and able to discuss with key stakeholders as required.
- Care and support is provided as per care plan.
- Positive feedback received.
- End of life care plan followed.
- Assist in keeping the location clean, safe and odour free for customers.
- No identifiable hazards.
- Health and safety policies adhered to.
- Maintain and complete accurate documentation of all care and support undertaken. Recognise, document and report any changes in the care plan, and participate in customer reviews as required.
- Documentation is accurate and reflective of care and support provided.
- Documentation is completed at the time care and support is provided.
- Care plans are reflective of the needs of the customer.
- Changes in needs are reported as appropriate.
- Enrich wellbeing of customers by assisting in social activities.
- Colleagues participate in activities.
- Customer satisfaction measures.
- Respond to emergency call system and deal with any emergencies as and when they arise recognising limitations of role. (Homes only)
- Emergencies are dealt with in an appropriate way and timely manner.
- No customers left at risk.
- Emergency services / advice sought as required.
- Undertake key worker duties, building relationships with customers, families and professionals.
- Specific key worker duties completed.
- Customer satisfaction measures.

**Behaviour**

**Level**

**Behaviour**

**Level**

**Customer Focus**
- Adopts a positive and professional approach when dealing with customers to meet their needs.
- Understands the importance of the customer to the success of Anchor.
- Challenges others to think about the customer by

putting themselves in the customer’s shoes’.
- Takes personal responsibility for completing the customer transaction.

Level 1

**Developing & Supporting People**
- Works alongside colleagues and encourages own and team’s development in the delivery of great customer service.

Core

**Leadership**
- Communicates and contributes effectively with both colleagues and customers.
- Gets involved in the delivery of own and teams’

objectives consistently.

Core

**Decision Making**
- Knows when to engage the support of others to seek resolution and best fit solution for the customer and business.
- Shows the determination to see things through to a conclusion and collects the right information to make a sound decision.
- Is flexible in their approach when faced with challenges.

Level 1

**Growing & Improving the Business**
- Seeks to fully understand the range of services offered and uses this knowledge when interacting with customers and their families.

Core

**Personal Impact**
- Consistently communicates clearly using relevant language that tailors the content to meet the needs of the audience.
- Understands own behaviour and how that influences and affects others in the working environment.
- Sets the standard of behaviour and takes responsibility for own and team actions.

Level 1

**Job Type**: Part-time

**Salary**: £10.75 per hour

Day range:

- Every weekend
- Monday to Friday

Shift:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Night shift

COVID-19 considerations:
yes

Licence/Certification:

- Mandatory care certificates (required)
- Enhanced DBS ON UPDATED SERVICE (required)

Work Location: In person

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