Service Administrator

**Salary & Benefits**
- Salary 25k depending on experience
- 20 days holiday + bank holidays raising by 1 extra day each full year of service to a maximum of 5
- Pension - Employer contribution is 5%, Employee contribution is 5%. AVCs can be made through arrangement

**About the role**

Your role as Administrator is integral to the Water Services Department (South), working closely with the Water Services Manager to provide support in all day-to-day operations of the department in order to deliver good customer service and further develop customer relationships.

**Line Manager**:Service Office Manager (South)

**Direct Reports**: N/A

**In this role your key responsibilities will include**:▪
- Answering the Service Office phone
- Scheduling and making appointments for maintenance jobs
- Raising call outs
- Handling all customer enquiries in a polite manner, providing good customer service at all times and forging good relationships with clients and other departments
- Preparing one-off service quotations
- Submitting permits
- Providing relevant paperwork to customers; RAMS, visit reports, etc
- Assisting with day to day Service Office tasks

*
- **Essential qualifications, experience and skills required**:

- Confident user of Microsoft Office
- Organised and self-motivated
- Attention to detail
- Customer focused
- Commercial awareness
- A pleasant and friendly “can do” attitude

**Qualifications, experience and skills to develop**:

- Basic systems knowledge
- Further develop planning skills
- Work as part of the 24/7 Callout Duty Manager team

INDHIGH

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Copford, Essex: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service admin: 1 year (preferred)

Work Location: One location