Telephone Assessor

2 weeks ago


London Borough of Bromley, United Kingdom Citizens Advice Full time

**Position**: Telephone Assessor

**Location**: Remote - London Borough of Bromley

**Closing date**: 30 August 2023

**Role details**:
Job title:
Telephone Assessor

**Location**:
Remote - London Borough of Bromley

**Salary**:
£13,046.60 + Weekend working Allowance of £50 per weekend worked ( FTE £21,744)

Salary pro rata:
Yes

London allowance:
No

Hours per week:
22.5

Type of contract:
Permanent

30.08.2023

Closing time:
17:00

Interview date:
07.09.2023

An exciting opportunity has arisen for a Telephone Assessor to work on our Bromley Well Project providing information, guidance & support to residents of the London Borough of Bromley. The successful applicant will be contributing to the health & well-being of Bromley residents by helping to prevent people from reaching crisis point.

As a member of the Single Point of Access assessment team you will work together with our Telephone Supervisor and our excellent team of volunteers to manage the day-today practicalities of the Single Point of Access Advice session. You will have at least 6 months previous experience of providing initial assessment including signposting and referrals over the phone or in person and have excellent listening and questioning skills and understand the needs of others. You will have the ability to produce clear, concise and accurate records of the telephone call using prescribed electronic case recording systems and be able to type as you talk/listen.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.



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