Receptionist

1 month ago

Witham, United Kingdom Primary Care Careers Full time

**About the Role**:
Fern House Surgery
** **has an excellent opportunity for a receptionist to join our team on a full or part time basis, the hours are negotiable and flexibility is needed to cover sickness and holiday.

In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

- Greeting and directing all patients;
- Making appointments and giving out appointment cards, where required;
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
- Dealing with requests for information, and managing problems and complaints;
- Advising patients of practice procedures;
- Registering new patients; Answering the telephone, promptly.
-
- Excellent communication skills, with a clear and polite telephone manner;
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confidence to work as part of a team and ability to "think on your feet";
- Strong IT and administration skills;
- Previous medical or healthcare receptionist experience is desirable.

**About Us**:
Fern House Surgery is a large GMS dispensing practice with 8 partners and approximately 16,500 patients.

***

**Disclosure and Barring Service Check

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