IT Manager

**Reed Technology are delighted to be working with an industry leading organisation, with their search for an IT/ Network Manager to join their fantastic team**

**The Role**

Reporting to the Service Delivery Manager you will be responsible for the firm’s IT operations including management and support of the firm’s core IT infrastructure, services and data, engagement with key service stakeholders, and liaison with third party resolvergroups.

**Your responsibilities as IT Manager will be**:
To be accountable for the primary management and support of the firm’s core IT infrastructure, services and data within defined contractual SLA’s
Deliver high quality, reliable, secure and performant IT services to the firm
Manage an onsite IT Technician including coaching, mentoring, development, and all necessary HR processes and procedures (1-to-1’s, annual appraisals etc)
Prioritise workloads to maintain service levels and service KPI’s within a structured service framework.
Ensure adherence to policies, processes, procedures and best practice throughout the delivery of IT services
Ensure daily, weekly, monthly checks are completed, with outputs tracked and communicated effectively
Create, assess, and present relevant management information (MI) and reports that provide transparency, service insights and facilitate service improvement and investment planning
Work in close collaboration with different resolver groups, both internal and external, to achieve positive outcomes
Maintain and support information security standards aligned to ISO270001 and Cyber Essentials Plus and industry best practice

**What we are looking for**:
You will have proven experience of leading and developing IT support services, demonstrating exceptional communication and stakeholder management skills
Experience of working within a legal or professional services environment would be advantageous
This role requires line management of an on-site IT team; therefore, management/supervisory experience would be beneficial
You will demonstrate excellent attention to detail and have the ability to create and present complex management reports to senior stakeholders
Desire to succeed and the ability to identify and correct problems effectively and quickly
Previous experience with co-creating an IT Strategy would also be advantageous