Customer Liaison Officer

1 week ago


Nottingham, United Kingdom Fortem Solutions Ltd Full time

**The Role**
Due to our continued success here at Fortem, we are delighted to confirm that we are currently seeking a Customer Liaison Officer to join our team supporting our brand new Nottingham contract Working on a full-time basis, you will aim to deliver and improve the level of customer and client satisfaction across this contract, through engaging tenants and offering support to the Managers in their duties. This contract covers the Nottinghamshire area - including Northampton, Leicester and Nottingham. At Fortem we care passionately about developing talent, investing support and encouraging our people to reach their career goals, and this is a great opportunity to join a highly successful business.
**The Project**
Working with our Local Authority client, on planned maintenance and refurbishment schemes, you will play a key role in resident and community engagement initiatives and communications, liaising with customers and residents to ensure a clear understanding of the nature and scope of works. You will coordinate access arrangements as necessary, ensuring any issues or concerns are resolved quickly and effectively, in order for works to be completed to schedule. Most importantly, you will be joining a values based business with a true family ethos, with our people at the heart of everything that we do. Are you looking for a job? Or are you looking for an employer who will welcome you, support you, and encourage you to be the best you
**Essential and Desirable Criteria**
**Personal Qualities**
At Fortem we look for a balance of skills and experience but just as important to us are your values and behaviours. We are looking for people to join our team aligned to our values which are: loyal & united, honest & trustworthy, take responsibility, be proud, and listen & act. If you are passionate about what you deliver, and willing to go the extra mile then come and join our Fortem team, and become a great ambassador of our business.
**Additional Information**
**About Us**
Here at Fortem we are passionate about people, with a real focus and drive around continuous development. We strongly believe that this passion has allowed us the success we have enjoyed in recent years. Above everything else you will be joining a values based business: our values are at the centre of every activity we undertake. Having the right talent, coupled with the right culture and values, ensures that we have a sustained future and a trusted brand in our respective markets.
Job Reference: FOR02007



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