Content Designers

2 weeks ago

Leeds, United Kingdom Hippo Digital Limited Full time

**About The Role**:
Hippo Digital is looking to build a talent pool of talented **content designers** for current and future contractor opportunities. Due to the variety of our projects and clients, we have I**nside IR35 **positions available on a short-term or long-term basis with fully remote/flexible working arrangements.

**Content designers** ensure that people using a service can get the information they need, when they need it, in a format that’s right for them. They work with user researchers to identify what people need from a service. Then they write content to meet those needs, collaborating with UX designs and other members of multidisciplinary teams to shape, test and iterate a service in response to user feedback.

**What you’ll do**
- Lead the design and implementation of content strategy to ensure our clients’ business requirements are met
- Create and iterate content for end-to-end services, making complex language easy to understand and complex processes easy to use
- Advise and support content design colleagues and other members of Agile teams
- Use insights from user research and metrics to shape content strategy, and explain your content design decisions clearly
- Be an expert in Agile delivery, identifying the best Agile processes for projects and measuring the success of outcomes
- Work with other designers to create and iterate prototypes
- Build long-term, strategic relationships with stakeholders
- Run workshops with your team and stakeholders
- Advocate for user-centred design, and content design in particular
- Work with the Hippo design community to share best practice to ensure high standards, including attending content crits and writing blog posts

**Skills and experience that you need**:
**Skills and experience you need**

You will have exemplary content design skills and experience of establishing content strategy and content design patterns. You will also have expertise in creating content based on evidenced user needs. You will be experienced in championing user centred design principles and practices and enjoy working collaboratively with your team and experts.

**You will also**
- Be comfortable working in rapid sprint cycles
- Be a stronger presenter and happy to sell the benefits of content design to people who aren’t familiar with the discipline
- Have a positive ‘can do’ attitude
- Have great consultancy skills, caring about your client’s needs and motivations
- Enjoy sharing your skills and experience with your client to enable them to continue to iterate and improve content after you leave
- Experience of working in an Agile workplace
- Experience of creating and iterating prototypes

**It would be great if you had**
- Experience of working in other Agile roles, for example user research or product ownership

**What makes us great**: Hi, we’re Hippo Digital.
At Hippo Digital, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology is truly agile, from concept to reality, supporting innovation and continuous improvement to achieve your desired outcomes.

We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world.

Our combination of data, design, and engineering delivers bespoke digital services that make a positive and meaningful impact on organisations and society. We're confident in our abilities, authentic in our approach, and passionate about what we do. If you're looking for a digital services partner that can deliver real results, let us help you build for the future and make a lasting impact.

**Diversity and Inclusion at Hippo Digital: A commitment to lasting change

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