Bank Concierge

**Westbourne Tower Care Home**, located in
** Westbourne, Bournemouth**, is looking for a dedicated and passionate
**Concierge **to join their team. You will have exceptional customer service skills and be willing to go above and beyond expectations from our residents.

Your attention to detail will be unmatched and you'll love getting involved with the teams in the home, working alongside the home to provide a wonderful resident experience, always looking to demonstrate our values of being Proud, Supportive and Caring.

**The key responsibilities of our Concierge include**:

- To maintain a safe and secure environment and to report areas/issues of concern.
- Movement of furniture in preparation for all regular and major functions and residents’ activities.
- Monitor access to the site.
- Secure all entrances and all buildings at the end of each day.
- Undertake regular security patrols of the site as directed.
- Answer the main telephone for the site and direct calls to the right extension, take messages and pass on.
- To ensure compliance with all fire, health & safety regulations.
- Carry out cleaning duties such as Hoovering, Polishing, Carpet Cleaning and use of roller ironing machine.
- Answering of any alarm calls during your working hours and informing managers in the morning of any issues that have occurred.

**Your Money - Great Team Players Need Great Rewards**
- £10.90 per hour
- Enhanced pay options
- Holiday pay and holiday-type benefits through employee discount scheme
- Workplace Pension
- Refer a Friend payments
- Free DBS, free uniform
- Paid e-learning and training
- CQC outcome bonus
- Long service awards and recognition
- Career development with salary increases
- Staff wellbeing strategy

**Your Working Life**
- Flexibility - We can offer a range of shift patterns that best fit around your family. Let us know what hours you are looking for and we will do our best to accommodate you
- A career development pathway and support with qualifications - linked with increases in salary
- Advanced senior carer programme - accredited City and Guilds
- A comprehensive and supportive induction programme to ensure confidence and competence

**Avery #OneFamily Well-being Programme**
- Exclusive employee discounts incl. retail and leisure savings
- Treat and pamper days
- Daily staff celebrations
- Staff well-being committees
- Mental health first aiders for staff
- Apprenticeship programme
- Managing Director award and Avery awards