IT Helpdesk Support Apprentice

**Employer description:**

Central Network and Technologies Ltd (CNT) is an independent IT Services and support supplier which was founded in 1991.
- Since then, they have enjoyed 28 years of profitable operation and helped over 1200 customers with their IT and support needs. Their customer base is diverse in terms of size, geography, skills, business requirements and objectives. They have recognisedthis and created a solutions and services portfolio that can be tailored to meet the individual requirements of all their customers. Being independent means, they can offer the most appropriate solution to their customers.

**Overview**:
The company are looking for an IT Helpdesk Support Apprentice, having already had a number of apprentices supporting them and their customers over the last 5 years.

Also, as an independent company, many of their senior employees started as an apprentice, It's the norm that apprentices get offered a full-time permanent contract on successful completion of their apprenticeship.

**Responsibilities**:

- Maintain a high degree of customer service for all support queries and adhere to all service management principles
- Log all calls on the IT helpdesk ticketing system
- Prioritise systems support tasks and monitor and maintaining system performance
- Take ownership of problems and be pro-active when dealing with all issues
- Carry out daily systems checks and process accordingly
- Provide hardware and software support of all IT systems where necessary
- Adhere to best security practices given the confidential information that the post holder may come into contact within the course of their duties
- Maintain regulatory, legal and professional standards
- Support the information systems needs of the business

And any other tasks as reasonably required and requested.

**What we are looking for**:
**Desirable skills**:

- Enthusiasm for IT and your apprenticeship
- Ability to work in a demanding environment and to manage time and customer expectations well
- Ability to develop and maintain effective relationships
- Excellent problem-solving techniques and an ability to learn new skills as required
- Able to work to deadlines and follow procedures properly
- Ability to produce documentation to a high standard

**Personal qualities**:

- Approachable, friendly and confident
- Motivated, reliable and responsible
- Excellent communication skills and confident enough to engage with customers
- Able to work on own initiative as necessary, or within a team
- Must have an analytical approach and able to think creatively to solve problems
- Good Attention to detail and accuracy

**Entry requirements**:
The entry requirements for this Azure Cloud Support Specialist programme are as follows:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Find out more here:**

**Salary**:
£12,500 - £18,278 per annum. (dependent on Age & Experience)

**Future prospects**:
Many of the companies’ former apprentices are still working within the business after completing their apprenticeship and securing a permanent fulltime role within IT.

The opportunity to progress into a permanent position. with a new job title, salary increase and added responsibilities within their role will also be offered to you on successful completion of the apprenticeship.

**Important Information:**

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.