Visitor Centre Assistant

THEAKSTON BREWERY VISITOR CENTRE AMBASSADOR

Who Are We?
T&R Theakston Ltd are regional family brewer, run by the 5th generation of the Theakston family based in the North Yorkshire shire Market of Masham. Famous for the legendary Old Peculier Ale as well as many other well established and much-loved cask conditioned, brewery conditioned and packaged beers.

The Role:
Based at the famous Theakston Brewery in Masham, working within a team, the Visitor Centre
Ambassador encompasses all aspects of the Visitor Experience from the Brewery Tours, operating in the
Brewery Gift Shop itself and via the online shop, the Brewery Tap Room bar and to undertake all aspects required in preparation for and implementation of daily operations.

The role will ensure the Visitor Centre showcases the Theakston Brand to both public and trade customers with fun and engaging guided tours of the Brewery, great merchandise and a warm, welcoming Brewery
Tap with exemplary customer service.

Working within a dynamic team this is a great opportunity for someone with entrepreneurial spirit, with a passion for the beer/drinks and hospitality industry who wants to demonstrate a desire for company.

Key accountabilities and outputs:

- Achieve exceptional customer satisfaction results, operating with impeccable standards, thereby exceeding customers’ expectations in all areas of the operation
- Contribute to the development of new and improved existing processes, to maximise the efficiency and outputs of the Visitor Centre
- Working with the Marketing team to ensure required margins are achieved through development of appropriate product, careful purchasing of stock, appropriate pricing, and effective stock management
- Engage with the local community to develop trade, improve the reputation of the Visitor Centre and to ensure the Visitor Centre is regarded as an essential pillar of the Mashamshire Community
- To contribute to, and assist in the planning, organising, and hosting internal and a wide variety of external events, particularly over the summer months
- Ensure the Visitor Experience is delivering best in class in all activity by staying abreast of competitor marketplace

We would love to hear from you if you have:

- Strong communication skills and are personable, energetic and capable of delivering excellent customer service standards
- A passion for beer. We love beer and so do our customers. Previous experience with a craft beer offer would be ideal
- Commercial knowledge and awareness, highly organised and to be able to take responsibility as required
- Ambition and the will to succeed, overcoming challenges.
- Ability to drive the business forward
- Confident and enthusiastic personality who takes real pride in achieving exceptional customer service
- Understanding of business trends within the visitor attraction, brewery tap, merchandise and beer industry would be an advantage
- Proficient in IT with an understanding of spread sheets, word processing and social media

**Benefits**:

- Competitive basic salary
- Pension
- Beer allowance
- 31 days holiday (Pro Rata) to confirm
- You get to work at a brewery

Location
- Theakston Brewery, Masham

Industry
- Food & Beverages
- Brewing
- Consumer Goods

Employment Type
- 91 hours a month, including weekend and evenings (our busiest day is Saturday)
- Permanent position

Job Functions
- Customer Service
- Sales
- Retail
- Marketing
- Management

**Job Type**: Part-time
Part-time hours: 21 per week

**Salary**: £9.18-£11.00 per hour

Schedule:

- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- Ripon, HG4 4YD: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service (preferred)

Work Location: In person

Application deadline: 14/04/2023
Reference ID: VC_Ambassador Mar 2023