Digital Education School Support Administrator

4 months ago

Crawley, United Kingdom Class Technology Solutions Ltd Full time

**Digital Education School Support Role at Easy4u - Class Technology Solutions**

**Introduction**: In today's digital era, schools are on the quest for dependable partners to unlock the world of digital education. This is where we as Easy4u come into play.

Our mission is to give every pupil and student easy and affordable access to digital education. We have a long pedigree of over 700 schools to more than 300,000 students and pupils in the Netherlands and Belgium and the UK.

As our company continues to grow, we are looking for a new team member to enhance our Support department.

The role of School Support involves two main areas, encompassing responsibilities from both Sales and Operations. You will be the vital link between our Sales and Operations departments, assisting in their improvement to ensure that our schools have an ever-improving experience.

**Your Responsibilities Include**:

- Being the point of contact for Schools and Colleges with inquiries.
- Onboarding school staff on our Easy4u platform and ensuring a positive relationship with our partnering onsite school staff throughout the school year
- Coordinating delivery schedules in consultation with our account managers and operations team.
- Updating and maintaining our Easy4u platform.
- Managing administrative duties in various online platforms, including our CRM system and Microsoft Office tools.
- Effectively conveying information about Easy4u and our scheme and services to our schools (following on-the-job training).

**As a School Support Member at Easy4u, You Will Be**:

- The first point of contact for schools.
- Part of a young, enthusiastic, and motivated team growing rapidly
- A key player in the company with knowledge across various departments.
- Based in our Easy4u Service Centre in Crawley during your training, with possibilities to work up to 3 days a week from home.

**What is B2B School Support?** At Easy4u, we operate a dual helpdesk system. Parents and students reach out to our Customer Support team, but School Support exclusively assists educational institutions with their queries. This B2B communication requires a different kind of expertise and responsibility.

In the School Support team, we encounter queries and issues that necessitate interaction with various departments like Sales or Operations. We also display a level of proactivity, thinking ahead about solutions to recurring problems and keeping all our educational institutions informed.
- Possess strong communication skills, both digitally and verbally.
- Are sociable and helpful.
- Excel in planning and organizing.
- Preferably hold a bachelor's degree or have equivalent work experience. However, motivation and enthusiasm are also highly valued.

**Don't Let a Lack of Experience in Any Area Discourage You**: Our Easy4u team is close-knit and always ready to help each other as needed.

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