Homelessness Officer

1 month ago


West Sussex, United Kingdom MMP Consultancy Full time

MMP Consultancy are working with a fantastic organisation based in Surrey to recruit a full-time Homeless Accommodation Officer to work on a 6 month fixed term contract.

We are seeking applicants to place homeless applicants in their households into the most suitable and cost effective form of temporary accommodation available in accordance with Legislative Duties and formal Government Guidance requirements.

Duties and Responsibilities:

- Co-ordinate voids within the temporary accommodation portfolio.
- Minimise debt to the Council by managing current rent accounts effectively, informing households of final balances promptly and pursuing payments of former arrears.
- Verify and authorise the payment of invoices for nightly paid temporary accommodation in accordance with Corporate timescales and commitments.
- Identify opportunities for the Council to discharge the duty towards homeless applicants in temporary accommodation.
- Ensure homeless households are placed into the most suitable and cost effective form of temporary accommodation available to the Council in accordance with its legal duties.
- Carry out sign-ups for nightly paid temporary accommodation placements with the applicant and ensure that they understand all aspects, costs and responsibilities of that placement.
- Set up clean rent accounts, monitor payments and terminate accounts and placements promptly in relation to nightly paid temporary accommodation in accordance with the council's procedures and recorded on the relevant IT systems.
- Co-ordinate voids within the council's temporary accommodation portfolio and identify and provide the most suitable nominations of homeless households to providers in accordance with the relevant service level agreement.
- Communicate moves to alternative temporary accommodation with homeless households so that they understand why and when they are moving and the consequences if they are resistant or refuse to do so.

Skills Required:

- Highly organised with the ability to manage a varied and demanding workload.
- Highly numerate with the ability to understand and explain rent accounts to customers and their representatives
- Ability to prioritise workloads and meet deadlines
- Ability to re-prioritise and mange a variety of work streams despite changing demands and interruptions
- To consistently produce high quality work with limited supervision
- A high level of oral and written communication skills using plain English.



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