Installation Survey Engineer

3 days ago


Exeter, United Kingdom Office Angels Full time

**JOB TITLE**:Installation Survey Engineer

**LOCATION**:Exeter and surrounding areas - driving licence essential

**SALARY**: £25,000-£29,000 DOE

**HOURS**: Full time Monday-Friday

**BENEFITS**: 25 days holiday plus Bank Holidays, up to 10% Annual Bonus, Group life assurance, Discounted RAC Breakdown Cover, Car, Wellbeing Service.

**THE COMPANY**:Friendly, down to earth, supportive and progressive telecommunications company who really value their employees and provide fantastic training.

**THE ROLE**: The primary purpose of this role is to conduct a site survey ahead of each of the fibre installations to ensure it can go ahead as planned to prevent customer disappointment. This company is fully committed to providing the bestpossible installation experience for its customers, which is why the extra step is taken. You will also complete full fibre installations within customer premises, providing a customer-focused service to residential and business customers.

**KEY DUTIES**:

- Complete site surveys to prove the route from the nearest point of the network to the customer premises
- Completion of Pre-Install reports
- Installing fibre in customer premises, business and residential, including mechanical splicing
- Undertake appropriate testing to ensure the service ordered will deliver an excellent customer experience
- Being customer centric at-all-times, and making sure the customer is delighted with the service and installation completed
- Working collaboratively with other teams to troubleshoot queries and resolve issues
- Working collaboratively with team members and other teams to organise installation surveys and any work that is required to proceed
- Ensure regular communications with the Installation Survey Supervisor, team members, and other teams to maintain a reliable network
- Ensure that all survey and installation compliance requirements are correct and up to date
- Adhere to policies, including but not limited to IT Security, GDPR Policies and Health & Safety
- Some out of hours and weekend work will be involved in the role, which will be paid at Standard Overtime Rates
- Undertake any other relevant duties that are reasonably requested of you for the benefit of customers and the business

**QUALIFICATIONS & EXPERIENCE**:
**Essential**
- Valid driver's license with satisfactory driving record
- Minimum 1 year's driving ability
- Proficient with software programs

**Beneficial**
- Street works Unit 2 signing, lighting and guarding NRSWA
- External cabling
- Internal cabling
- Confined spaces low risk
- Confined spaces high risk
- Overhead accreditations
- Overhead accreditations
- Civils experience

**THE PERSON**:

- Solid organisational ability and attention to detail
- Self-starter with a focus on solving problems and providing solutions
- Customer-centric approach to work
- Good written and verbal communications skills

**Skills & Attributes**:
Note that this role includes physical challenges:

- The employee must occasionally lift and/or move heavy equipment
- Specific vision abilities required by this job include ability to adjust focus and colour vision
- While performing the duties of this job, the employee is frequently exposed to outside weather conditions

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.



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