Front of House Team Leader

4 weeks ago

Hampstead, United Kingdom Royal Free London Property Services Limited Full time

The Facilities Department provide services including portering, cleaning, catering, linen, waste, pest control, security, and reception.

The Team Leader will be required to assist the Building Manager leading and coordinating all security, reception, portering, waste and hotel services, ensuring delivery of safe, effective, and efficient soft FM services that exceed contractual KPls, compliance and other legislative requirements within financial parameters.

Support the Building Manager in maintaining a program of governance, building management control and assurance systems that allow identification of risks and put in timely mitigating actions, monitoring of service delivery and legislative compliance.

acumen and awareness with the passion and confidence to succeed and the ability to analyse and use financial and qualitative data to drive improvement.1. RESPONSIBILITY FOR GUESTS

Assist with and support the reception as required to ensure that the guest, visitors, and staff experience a quality user friendly service at all times.

Maintaining guest and customer confidentiality and only releasing relevant information in accordance with the GDPR.

Consistently exhibits and encourage in others a customer and customer focused approach which ensures the FM services team is viewed positively as being a distinct service partner within the RFLPS and actively pursues and encourages achieving service excellence through role modelling customer care and quality initiatives.

Initiate and report the results for local guest and employee

Royal Free World Class Values

The post holder will offer World Class Care to service users, staff, colleagues, clients and guests alike so that everyone at the Royal Free can feel:
welcome all of the time. confident because we are clearly communicating,

respected and cared for reassured that they are always in safe hands.

1. CLINICAL RESPONSIBILITIES

There are no clinical responsibilities related to this position.
2. RESPONSIBILITY FOR GUESTS/GUESTS

Assist with and support the reception as required to ensure that the guest, visitors, and staff experience a quality user friendly service at all times.

Maintaining guest and customer confidentiality and only releasing relevant information in accordance with the GDPR.

Consistently exhibits and encourage in others a customer and customer focused approach which ensures the FM services team is viewed positively as being a distinct service partner within the RFLPS and actively pursues and encourages achieving service excellence through role modelling customer care and quality initiatives.

Initiate and report the results for local guest and employee

3. RESPONSIBILITY FOR POLICY AND SERVICE DEVELOPMENT

Ensure all activities carried out by security, reception, cleaning, catering, waste and hotel services are carried out safely in accordance with Health & Safety, Quality Assurance and Employment legislation.

Pro-actively identifies any recurrent service issues and implement agreed solutions under the direction of the Building

Undertaking appropriate risk assessment to proactively identify area of non
- compliance and risk and take appropriate action to resolve.

Implements the appropriate activities from service action plans to ensure effective service.

Tact, persuasive and diplomatic skills, discretion, and professionalism will be required. Post holder will be compassionate, courteous and will act without favor or prejudice to the right of others.

Ensure RFLPS staff is familiar. with waste disposal procedures by supporting the training of staff at various training sessions as required.

Ensure the reporting and progressing of all relevant and outstanding requests to the Help Desk

To actively participate in the RFLPS appraisal system ensuring all staff are given appraisals as per RFLPS policy.

To wear the required uniform and act as a role model to the hotel staff in respect of uniform, appearance and conduct.

There is an ongoing requirement to exert moderate physical

There is frequent requirement for concentration as the work pattern is

Frequent exposure to unpleasant working

Through self-development and were identified through appraisal continuously update knowledge of new policies to maintain and improve services and own competence. by attending training and development courses were

To ensure that site surveillance CCTV systems, intruder alarms, access control and barrier systems are all operating effectively and reporting any defects or failures to the helpdesk and Building Manager:
To assist the Building Manager in undertaking all aspects of personnel management of staff, including recruitment, appointment, appraisal, counselling, staff development review, holiday and sickness.

Actively ensure all FM operatives work in accordance with the RFLPS infection control requirements.

To ensure cleaning and hygiene standards are maintained throughout the Pears Institution following agreed work schedules.

2. RESPONSIBILITY FOR

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