Client Services Representative

2 weeks ago

Chester, United Kingdom Bank of America Full time

**Job Title: Client Services Representative - Features and Options OTC Clearing**

**Corporate Title: Officer**

**Location: Chester**

**Role Description**:

- Acting as the client services representative for a number of the Bank’s clearing clients
- Responding to exceptions raised by clients and liaising with multiple operational functions globally to resolve issues
- Responsible for the administration of client profiles on the Bank’s online tools
- Communicate and educate clients in relation to regulatory and industry changes
- Continuous improvement of the operational environment and client support model, with an STP focus
- Provide support to junior team members and act as a point of escalation
- Partnering closely with Technology, Operations and Front Office to drive change
- Lead ongoing reviews of processes and client operational offerings

**The Team**:
Want to work in a challenging and supportive team environment, in which you will be expected to manage a multitude of Futures & Options and OTC Clearing client relationships from an operational perspective? We offer excellent career development opportunities and a real chance to shape the way the team provides an engaging and effective service to its client base.

**Core Skills**:

- Can take ownership of tasks and processes
- Work in a fast-paced environment and have the ability to prioritise and multi-task under pressure
- Listed derivative market, specifically futures & options and cleared OTC product knowledge, as well as being well versed in trade execution and clearing
- Experience working in a global environment with outsourced partners
- Industry rules and regulations knowledge as well as industry wide business practices (e.g. MIFID, Mandatory Exchange Clearing, EMIR & CASS rules) is beneficia
- Excellent communicator as the function entails frequent interaction with business partners and clients, in addition to providing support to other members of the CSR team / operational group
- Evaluate the risk elements of such a client facing role and ensure tasks are carried out in a controlled fashion
- Proficient in Microsoft Office as well as the standard industry systems such as GMI and FIA DOCs

**Bank of America**:
Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

**Job Band**:
H6

**Shift**:
**Hours Per Week**:
35

**Weekly Schedule**:
**Referral Bonus Amount**:
0

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