Drivers Mate

2 weeks ago

Crick, United Kingdom Dunelm Full time

**Overview**:
Here at
**Dunelm**, we have an exciting opportunity for a Drivers Mate to join us in our Daventry Depot.

**What you'll be doing**:

- Contributing to the overall customer experience, via effective communication and displaying of outstanding levels of customer service.
- Time keeping is key to ensure the customers have a great experience.
- Use of PDA (phones) to call and communicate to our customers in a friendly and professional manner.
- Supporting the delivery drivers with reversing and banksman to ensure we and 3rd parties are always safe.
- Adhering to health & safety regulations within the working environment.
- While delivering, the customer experience is key, to ensure we offer our services such as “Room of Choice” and “Taking the packaging away”.
- Assisting the Warehouse / Office teams with loading / unloading or any reasonable request.
- This role has set early start times, and you are back at base most evenings for 17:00.
- The rotas we work give you long and short weekends on a rotation.

**What we'll look for in you**:
You will play a critical role in the customer experience; no two days will be the same and you will need to adapt to changes as they occur. For the role you will ideally have:

- Previous distribution experience.
- Excellent PDA/Phone skills.
- Experience in dealing with both customers and drivers in a clear and calm manner.
- Ability to build effective working relationships with different colleague groups.
- Ability to adapt to changing business needs in a positive way.
- Being flexible in your approach and able to adjust to the needs of the business when required.

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